At MEGT, we are a proud Australian not-for-profit thats helped over one million people kickstart amazing careers since 1982!Our purpose is to inspire individuals and empower businesses and communities to create life changing opportunities through lifelong learning and meaningful employment for all.The MEGT DifferenceWere proud to be certified as a Great Place to Work and understand the importance of work life balance. Here are some of our meaningful benefits to support you and your career at MEGT: Flexible working arrangements 14 weeks paid parental leave Know someone great? Refer them and earn a $500 MEGT My Benefits voucher Generous leave entitlements, including 3 paid Christmas close-down days Exclusive discounts on private health insurance (HCF, Bupa, Medibank) Corporate travel rates for personal use Option to buy or cash out annual leave Salary packaging available (non-PBI) Ongoing development with study support Employee Assistance Program (includes Nurse on Call) Retail and entertainment discounts Pro-rata long service leave after 7 yearsThe OpportunityBased in Ringwood, this is your chance to join MEGTs Apprenticeship Connect Provider divisionAustralias largest single providerand make an impact!As a Customer Service Officer Central Processing Unit (CPU), youll thrive in delivering quality service to our Australian Apprenticeship Support Services customers. This critical role supports both internal and external stakeholders, resolving issues and ensuring satisfaction at every touchpoint.Were looking for someone savvy, solutions-focused, and ready to work united with our team to achieve outstanding business outcomes. Together, well strengthen client relationships and support Australias future workforce.Key Responsibilities: Refer customers to appropriate agencies like STAs, RTOs, or other organisations as needed. Manage your workload, resolving complex issues or escalating when necessary. Process paperwork accurately and efficiently, meeting required KPIs. Handle administrative tasks in line with contract and internal guidelines. Offer advice and support to internal and external stakeholders, ensuring contract compliance.About youYou bring customer service and administration experience, with a track record of professionalism and efficiency. Here''s what youll need: Strong written communication skills, including a professional phone manner and accurate grammar. Problem-solving skills with the ability to own customer issues and collaborate with internal teams for resolutions. Analytical abilities to interpret and evaluate information. Self-management, initiative, and workload prioritisation. Commitment to confidentiality and continuous development. Knowledge of the Australian Apprenticeship Support Services Program (desirable).MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm as we have zero tolerance of racism, discrimination, harm, or abuse. The successful applicant will be required to undertake pre-employment checks which includes a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications.The MEGT CommitmentAt MEGT, people are at the heart of everything we do, and we believe that investing in our people drives our success.Our valuesUnited, Savvy, Trailblazers, and Thriveguide our culture and the way we work.We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We encourage applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups, to find their ME with MEGT. Learn more about our commitment here.How to ApplyReady to find your ME with MEGT? Click Apply to submit your application.If you need support with your application, would prefer to apply in another format, require assistance in applying or have questions about the role, please contact our Talent Acquisition Team at recruitment@megt.com.au or call 1300 634 863.Join our marketing team in a dynamic and creative role!Join MEGT to drive growth, build strategic partnerships, and deliver workforce solutions that make a real impact!Join MEGT to drive growth, build strategic partnerships, and deliver workforce solutions that make a real impact! #J-18808-Ljbffr
Job Title
Customer Service Officer