Job Title

Flexible, small-business culture with a hands-on, passionate leadership teamClear pathway to autonomy and operational leadership over timeOpportunity to shape systems, processes, and service quality as the business growsImpactful work supporting participants with high and complex needsOn Offer:Competitive Salary: $120k + superHybrid working model - 2 days from homeFlexible, small-business culture with a hands-on, passionate leadership teamClear pathway to autonomy and operational leadership over timeOngoing professional developmentOpportunity to shape systems, processes, and service quality as the business growsImpactful work supporting participants with high and complex needsThe Role:As the Operations Manager you will handle the day-to-day operations of a dynamic disability support organisation delivering 24/7 in-home care. You will oversee service quality, compliance, documentation, and participant onboarding. Youll juggle multiple priorities from handling new participant setups and resolving staffing or client issues, to refining internal systems and supporting staff development. No two days will look the same, and success in this role depends on your ability to adapt quickly and work across competing demands. You''ll manage support worker rostering, liaise with participants, and guide staff toward delivering truly tailored, person-centred support. Youll be in the field when needed, building relationships and ensuring quality across services. A background in in-home care is essential, and a genuine passion for operational excellence will set you apart.Essential Criteria:Minimum Diploma in Disability, Community Services, Health or similar or equivalent experienceExperience in dynamic in-home/community-based disability care settingsExcellent multitasking, organisational, and problem-solving skillsStrong understanding of NDIS compliance, service delivery standards, and documentationExperience in managing support teams and service operationsHigh attention to detail and ability to manage competing prioritiesValid drivers licence and access to own vehicleAbility to write clear reports and support plansWillingness to participate in on-call roster (one weeknight/month + one night/ week, no expectation to answer between 10pm-6am)Commitment to flexible, participant-led, responsive support deliveryFor a confidential discussion about this role, please call Aine Leonard on 0415784900 or send your resume to: Aine.leonard@Curamoir-hr.com.au #J-18808-Ljbffr