Job Title

3 days ago Be among the first 25 applicantsCompany DescriptionAre you a Rehabilitation Consultant, Return To Work Specialist, or Injury Management Professional looking for that next step in your career? If you are passionate about delivering exceptional service and making a positive difference in peoples lives, this is an exciting opportunity to join our amazing team.At WorkFocus Australia were leaders in getting people well and working, we empower individuals to live and work to their fullest potential every day. Due to substantial growth, we are now looking for a Customer Experience Specialist to join our Victorian team.Full-timeState: VICJob Status: Full TimeCompany DescriptionAre you a Rehabilitation Consultant, Return To Work Specialist, or Injury Management Professional looking for that next step in your career? If you are passionate about delivering exceptional service and making a positive difference in peoples lives, this is an exciting opportunity to join our amazing team.At WorkFocus Australia were leaders in getting people well and working, we empower individuals to live and work to their fullest potential every day. Due to substantial growth, we are now looking for a Customer Experience Specialist to join our Victorian team.Reporting to the Customer Experience Manager, you will draw on your experience and background in Rehabilitation and play a key role in the success of WorkFocus by being the first point of contact and managing Employer/Agent/Stakeholder relationships to ensure growth via exceptional customer service, a professional customer interface and supporting high-quality service delivery.If you are passionate about delivering excellent customer care and making a difference in peoples lives, this is the place for you.Job DescriptionAs a Customer Experience Specialist, you will:Represent WorkFocus as their single point of contact for all lines of communication and support for allocated customersExplore and understand customer needs to develop solutions to address portfolio challenges including cross selling of products and/or servicesProactively manage portfolio performance in line with customer reportingConduct variety of specific service assessments and/or rehabilitation interventions inline with WorkFocus service delivery requirements.Identify key employers and relationships and build on workload through exceptional service delivery and customer serviceQualificationsQualifications:Tertiary qualifications in Occupational Therapy, Physiotherapy, Exercise Physiology, Rehabilitation Counselling or other equivalent allied health/work health and safety professions requiredMinimum of two years of personal injury insurance experienceStrong understanding of customer drivers and customer service in work and wellnessDemonstrated experience in delivering repeat business and/or new business in the personal injury insurance schemesCommercial acumen to drive business growth, profitability, quality initiatives and marketing activitiesExceptional organizational and time management skills.Additional InformationWhat we offer you:Truly flexible working, in the community, from home and the office you set your scheduleLearn and be mentored from a multi-award-winning team!Multiple career pathways and professional development opportunities 90% of our leadership team have been promoted from within!Generous financial incentives program to reward you for your impactPurchase additional annual leavePaid parental leaveOpportunities to work in over 80 locations in AustraliaAdditional employer benefits package including salary sacrificing, fitness passport, novated leasing, Star Finder referral program and so much more!About UsAt WorkFocus, we get people well and working.Since 1989, we have impacted the lives of over 100,000 Australians by providing a range of services to prevent and minimise the social, physical, psychological and financial consequences of injury and illness. Our team of allied health professionals champion the health benefits of good work, supporting and empowering people through the recovery process to return them to better health and life.To ApplyClick on the APPLY button or please contact Lauren Yau to have a confidential discussion about the role at Lauren.Yau@mdhealth.com.au and quote REF7739YYou are welcome here.Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.We are happy to adjust our recruitment process to support accessibility needs.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesWellness and Fitness ServicesReferrals increase your chances of interviewing at WorkFocus Group (now Work Health Group) by 2xGet notified about new Customer Experience Specialist jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 4 days agoCustomer Experience Specialist - ServicesMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 1 week agoCustomer Experience & Analytics SpecialistMelbourne, Victoria, Australia 2 weeks agoCustomer Experience Specialist - AccountingMelbourne, Victoria, Australia 4 days agoLead Customer Experience Specialist - AUSCampbellfield, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 days agoCustomer Success Manager (SMB) (Position located in Melbourne, Australia)Melbourne, Victoria, Australia 3 weeks agoKeysborough, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoAustralia A$55,000.00-A$70,000.00 6 days agoKey Account Manager, ANZ (Based in Melbourne)Melbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 days agoSenior Business Value Specialist - Amazon Connect, AWSMelbourne, Victoria, Australia 2 weeks agoDocklands, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 3 weeks agoTechnical Account Manager - AWS, Amazon ConnectMelbourne, Victoria, Australia 5 days agoTeam Lead Principal Consultant, ServiceNow (Melbourne)Melbourne, Victoria, Australia 5 days agoTerritory Sales Manager (Water Treatment)Melbourne, Victoria, Australia 2 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr