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Drive Your Career Forward with GWM!Are you ready to join one of Australia''s most innovative automotive manufacturers? Do you thrive in a fast-paced, dynamic environment where your contributions have a real impact? If so, we have an exciting opportunity for you!About GWMLocated in Melbourne, VIC GWM is the powerhouse behind the renowned Chinese automaker''s local presence. We specialise in importing, distributing, and marketing a diverse range of vehicles, including petrol, hybrid, and electric models. Our lineup features the popular Haval SUVs, the robust Cannon Ute, the rugged Tank 4x4 SUV, and the innovative Ora EV.With a commitment to excellence and customer satisfaction, GWM is transforming the automotive landscape by offering high-quality vehicles tailored to the evolving needs of Australian consumers.Why Join Us?A healthy work/life balance with work-from-home daysA purpose-driven culture that thrives on energy and collaborationPrioritisation of well-being with a dedicated mental health dayAccess to 24/7 counselling services for you and your familyA fully maintained company vehicleOnsite car-parkingPaid parental leaveAbout the Role: Senior Manager, Service OperationsThis position is responsible for developing and leading the customer experience strategy across GWM. It ensures a seamless, engaging, and value-driven journey across all touchpoints in the aftersales process to drive satisfaction, loyalty, and advocacy. The role focuses on identifying opportunities, deploying best practices, and building the capability of the dealer network to achieve business objectives and enhance the brand''s reputation in the market.Key ResponsibilitiesDrive initiatives to improve the end-to-end customer journey in Aftersales, focusing on satisfaction, retention, and loyalty.Oversee and provide strategic direction to the Contact Centre Manager/Technical departmentAnalyse Technical and warranty processes to identify improvement opportunities associated with customer / dealers product concerns.Collaborate with the Head of Aftersales to design and implement service campaigns, technical programs, and promotional activities.Responsible for AASRA and MVIS framework management, compliance, and record keeping.Oversee the Recall and Campaign management local and HO China requirements.Prepare and present regular reports on dealer network performance, highlighting successes, challenges, and recommendations.Build strong relationships with dealers, fostering trust and collaboration to achieve shared goalsWork closely with internal departments, including Sales, Marketing, and Product Development, to ensure Aftersales initiatives align with broader business objectives.Lead and develop the Aftersales Development team, fostering a high-performance culture and ensuring alignment with company values.Skills And ExperienceBachelors degree in business, automotive engineering, or a related field.Minimum of 5 years experience in Aftersales or dealer development within the automotive industry.Experience working with dealer networks and implementing operational improvement initiatives.Strong knowledge of the Australian automotive market and regulatory environment.Strong understanding of Aftersales operations, including service, parts, and warrantyProven ability to analyse data, develop strategies, and implement improvement plans.Join Our Growing TeamBecome a vital part of a dynamic team representing one of Australias fastest-growing automotive brands! If youre ready to embark on a rewarding journey with us, apply now and seize the opportunity to shape the future of the automotive industry with GWM! #J-18808-Ljbffr