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Bring your you to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. Were better and bolder together. TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. Its our why; our reason to exist. Now, were proud to be one of Australias leading mobile and internet providers. Were not just redefining telco, were changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge. Could that be you? Who is felix? felix is Australias first telco to be powered by 100% renewable electricity and carbon neutral certified. felix was created to deliver a digital mobile service that starts conversations through radical simplicity, outstanding customer service and having a positive impact on our planet. We offer three great value mobile phone plans purchased through our digital native app first journey or in-store through our retail partners. We also plant a tree for every customer, each month they are subscribed. Your opportunity: As our valued Digital Care Advisor, you will play a vital role. you will work as part of a team of experts to deliver support to future, existing and former customers over digital channels, including live chat, email, and social media. The felix Digital Care Advisor operates in a fast-paced, dynamic environment with multiple competing demands, operating in a rotating roster environment. You''ll make impact by: * Resolve customer enquiries over asynchronous live chat, email, social media and voice mail follow-up, helping multiple customers at the same time * Maintain a professional but relaxed and friendly engagement with customers during interactions, ensuring written communication consistently demonstrates a professional and friendly tone, maintaining excellent spelling and grammar, in line with our guides on tone of voice guide the ways we care * Ensure a focus on exceptional customer experience as measured through quality assurance, customer service surveys, first contact resolution rate, and a range of customer-focused KPIs * Embody the felix values when communicating with internal or external parties What youll bring: * A customer-first mindset, with a go-getter attitude, focused on solutions, not problems required Ideally, you will also have: * 12 months+ working in a Customer Service environment preferred * Proficient Typing Speed - preferred * Advanced understanding of PC applications preferred * Experience using web-based CRM systems (e.g. Freshworks, Salesforce, Zendesk, Siebel) preferred What''s in it for you? * Flexible hybrid way of working (from home and office) * Stay Connected Mobile Access to a free mobile plan * Stay Connected NBN Access to a free NBN 100 plan * Your Leave - an additional 4 days of leave to be used whenever you like - every year * Access to TPG Learning Hub platform and internal development opportunities * Access to Corporate Partner Discounts Come join us and build a better future. Apply today. Dont meet every single requirement? Thats OK! At TPG Telecom, were all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications dont align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo. Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes. #LI-Hybrid #IND2About the companyTPG Telecom Limited, formerly Vodafone Hutchison Australia Pty Limited and renamed following the merger with TPG, is an Australian telecommunications company.NoticeTalentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000. #J-18808-Ljbffr