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3 days ago Be among the first 25 applicantsCompany DescriptionAt Unified Healthcare Group (UHG), our purpose is to make it easier for Businesses and Healthcare Providers to transact effectively and achieve better outcomes through our medEbridge platform. We provide secure online access to a national marketplace of GPs, Specialists, Nurses, Allied Health Professionals and more. Our customers connect easily with health practitioners using this platform to access information quickly to make informed decisions and improve outcomes for their clients who have suffered personal injuries such as road or workplace accidents.Company DescriptionAt Unified Healthcare Group (UHG), our purpose is to make it easier for Businesses and Healthcare Providers to transact effectively and achieve better outcomes through our medEbridge platform. We provide secure online access to a national marketplace of GPs, Specialists, Nurses, Allied Health Professionals and more. Our customers connect easily with health practitioners using this platform to access information quickly to make informed decisions and improve outcomes for their clients who have suffered personal injuries such as road or workplace accidents.Job DescriptionAs a Head of Customer Experience and Growth, you will be working strategically with our current and prospective clients to drive mutual value creation and enduring partnerships across the Legal, Life Insurance, CTP and Workers Compensation/ Self Insurance sectors.We are looking for an exceptional person to take on this senior leadership role, collaborate with industry leaders & key customer stakeholders, and work with a team of Account Managers to ensure ongoing growth and excellent customer experience.What You Will Be DoingDevelop and execute growth plans and strategies with new and existing customers across nominated sectors, ensuring growth targets are achievedIdentify and secure new business opportunities across nominated sectorsNegotiate new customer contracts, contract renewals and/or extensions to ensure business needs and financial targets are metEngage, lead and support your team of Account ManagersPosition UHG as a trusted advisor with key industry stakeholdersRepresent UHG at industry forum, customer meetings and eventsIdentify opportunities for new products and services to meet market needsQualificationsWhat You Should HaveDegree qualifications desirable3+ years senior leadership experience within a similar role or industryStrong knowledge of personal injury insurance schemes with specific knowledge of the legal sector and how plaintiff and defendant law firms service these schemesExceptional leadership and customer relationships skillsProven skills in negotiation and influencingStrong communication skills both written and verbal to all stakeholdersStrong commercial acumenAbility to coach and provide feedback in a constructive mannerAbility to work autonomously and as part of a teamAdditional InformationThis position is offering an attractive base salary commensurate with experience plus superannuation and STI.Be part of the MedHealth group voted Financial Review Boss Best Places to Work. Head to www.medhealth.com.au for further details.Join a Group Which OffersEmployee discounts for health insurance, gyms, pools and travel clubNovated leasing and specified salary sacrificingPaid parental leavePurchased leave (excl casuals)Hybrid working arrangementsCBD office close to public transportOur teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.We will not be able to support international applicants for this role and previous applicants need not apply.You are welcome here.Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.We are happy to adjust our recruitment process to support accessibility needs.Seniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at UHG (Unified Healthcare Group) by 2xGet notified about new Head of Customer Experience jobs in Prahran, Victoria, Australia.Port Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMoorabbin, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoNunawading, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 17 hours agoHead of Global Wholesale Sales and OperationsHead of Digital - Lead Strategy, Performance & GrowthMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 10 months agoHead of Demand Generation, Sydney/MelbourneMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 12 hours agoMelbourne, Victoria, Australia 1 week agoCremorne, Victoria, Australia A$180,000.00-A$190,000.00 5 days agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia A$70,000.00-A$75,000.00 1 day agoHead of Marketing (Skincare Brand: Alpha-H)Melbourne, Victoria, Australia 1 week agoCremorne, Victoria, Australia $100,000.00-$120,000.00 6 days agoSouth Melbourne, Victoria, Australia 1 month agoMulgrave, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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