Job Title

Join to apply for the Customer Service Officer - Frankston role at Hearing Australia Help provide the latest best practice services for anyone who needs it Gain skills with Australias largest provider of government-funded hearing care Ongoing, casual role Working at Frankston, Dandenong, Cheltenham and Caulfield locations (this is an onsite position) Your opportunity As a Casual Customer Service Officer, Youll Support And Empower Clients Of All Backgrounds. Working Side By Side With People Who Go The Extra Mile, Youll Also Love The Feeling Of Helping Children And Adults Who Need Us. Heres How Youll Do It: Greet clients, attend to all counter and telephone enquiries Cover reception and undertake general administration duties including booking client appointments, processing claims, data entry and monthly reports Liaise extensively with our clients including children, adults, some with complex needs, and clients from multicultural & Aboriginal and Torres Strait Islander backgrounds Perform minor hearing aid repairs and troubleshooting Assist Clinicians with clinical services by proactively identifying client needs, offering professional advice, and demonstrating the use of hearing aids What Youll Bring We believe the successful candidate will thrive in a client-centred environment where they can provide exceptional and friendly service while managing complex medical administration. Youll bring: Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work Intermediate/advanced computer literacy and some exposure or working knowledge of mobile technology (both Apple and Android applications) A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families Why Hearing Australia? Theres So Much To Love About a Role With Us. Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. Youll support and empower clients of all backgrounds, and be part of an evolving industry committed to learning and improvement. Benefits Salary package includes a generous 15.4% superannuation Attractive employee benefits including salary sacrifice superannuation, private health cover discounts, well-being programs, salary packaging, and retailer discounts Additional Details Willingness to undergo a Police Check (paid by us), possession of a current drivers licence, and rights to work in Australia are required. We are an Equal Opportunity Employer and value diversity, equity, and inclusion. Aboriginal and Torres Strait Islander peoples and bilingual applicants are encouraged to apply. We provide accommodations for a barrier-free recruitment process. #J-18808-Ljbffr