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1 day ago Be among the first 25 applicantsThis range is provided by Morgan Consulting. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$100,000.00/yr - A$110,000.00/yrDirect message the job poster from Morgan ConsultingBusiness Support & HR Recruitment | People-First Talent Partner | Enabling Hiring Success Across Corporate & Professional ServicesWere proud to be partnering with a values-led, purpose-driven financial services organisation that specialises in delivering essential pre-paid solutions tailored to the needs of everyday Australians. Known for their compassionate approach and trusted relationships with industry partners and community stakeholders, this organisation operates in a highly regulated environment and is undergoing exciting change and transformation. With a strong focus on integrity, customer experience, and operational excellence, this is a place where your leadership will have real impact.Experience with Garradin is highly advantageous.The RoleAs Client Services Manager, youll lead a high-performing team to deliver exceptional client experiences, ensure regulatory compliance, and drive service improvements. Reporting to the CEO, this leadership role blends strategic input with hands-on team development in a business that values innovation, care, and client-first thinking.Key ResponsibilitiesLead and manage the day-to-day operations of the Client Services Team, ensuring the delivery of KPIs.Design and implement client service strategies that enhance client loyalty, experience and outcomes.Act as the escalation point for complex or high-value client issues, ensuring timely and proactive resolution.Champion compliance, risk management and regulatory standards (including FAR), ensuring accuracy and security of data.Collaborate cross-functionally to identify process improvements and technology solutions that streamline service delivery.Mentor and develop a growing team, promoting internal growth, training and a values-based culture.Build and maintain strong external relationships with Funeral Directors, referral partners and industry bodies.About YouYoure a passionate people leader with a strong background in client services, ideally within financial services, insurance, or another regulated environment.You thrive in a role where you can wear both strategic and operational hats.Youre tech-savvy and comfortable using CRM and business systems to drive smarter outcomes experience with Garradin is highly advantageous.You have a genuine interest in delivering services that support people during lifes most important and sensitive moments.Youre confident navigating compliance frameworks and have experience managing risk and regulatory responsibilities (such as FAR).Above all, you''re someone who leads with empathy, integrity, and a desire to make things better for your team, your clients, and the business.Required Experience3+ years in a leadership role within a regulated or compliance-focused organisationTertiary qualifications in Commerce, Economics, Law or similar (or equivalent experience)Demonstrated experience in client service delivery, change management and operational leadershipStrong knowledge of compliance frameworks and client data governanceExcellent communication and stakeholder management skillsExperience with Garradin or similar CRM/fund administration platforms is highly advantageousThis is an opportunity to lead in a purpose-driven organisation that genuinely cares about its clients and team. Youll work closely with an inspiring CEO and leadership group, in a business that values initiative, empathy and continuous improvement.If youre looking for a role where you can lead with purpose and influence real change, this is the one!Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer Service, Finance, and ManagementReferrals increase your chances of interviewing at Morgan Consulting by 2xGet notified about new Client Services Manager jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia A$100,000.00-A$100,000.00 4 days agoNoble Park, Victoria, Australia 2 weeks agoPort Melbourne, Victoria, Australia 1 week agoManager Customer Service Lending (Melbourne)Melbourne, Victoria, Australia 1 week agoCustomer Care Manager, ENGIE Retail, MelbourneSouthbank, Victoria, Australia 1 week agoManager, Business Operations - Customer ServiceMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoManager - Operations and Business TransformationMelbourne, Victoria, Australia 1 week agoClient Relationship Manager- MLEU (Manufacturing, Logistics, Energy and Utilities)Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoCustomer Service & Administration ManagerMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week ago126126-Regional Service Management Position-Dealers Management Assistant (Graduate Role)Melbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 11 hours ago126126-Regional Service Management Position-Dealers Management Assistant (Graduate Role)Melbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 3 weeks agoProcess Excellence Manager (Financial Services)Melbourne, Victoria, Australia 4 days agoSenior Manager | Corporate Reporting Services | Sustainability & Corporate AccountingMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoSr. Manager Specialist Sales , AWS End User ComputingMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoSouthbank, Victoria, Australia 17 hours agoMelbourne, Victoria, Australia 3 days agoSenior Consultant - Banking Strategy & OperationsMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 days agoAccount Executive - IT Operations/Service Manager (ITOM/ITSM)Melbourne, Victoria, Australia 19 hours agoWere unlocking community knowledge in a new way. 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