Job Title

We have a fixed term contract position available until the end of December 2025 for an Operations Administrator to join our team. Based at our offices in Mascot, Sydney and reporting to the Service Delivery Manager, you will support our tolls and infringements team with all administration, queries and invoicing.Key Duties and Responsibilities:Maintain the toll hold queueMatch trips to transactionsContact customer or location for valid information to match tripsAnalysis of on hold queue to identify opportunities to reduce/eliminate errors.Monitor franchisee hold queue.Toll NoticesProcess infringements:Identify and correct discrepanciesUtilise various methods to obtain correct customer information where requiredApplications for dispute to infringement local bodiesRejection noticesEmployee toll on-chargingMonthly toll invoice processing for the ABG Entity AccountsManage paper toll notices and eliminate/reduce errorsVehicle Overdue ReconciliationCustomer Service:Operations liaisonApplications for dispute to infringement local bodiesRejection noticesInternal and External enquiriesLicensee supportConducting work in a safe manner, complying with Occupational Safety, Health & Environmental policies, procedures and being familiar with emergency evacuation procedures to eliminate or minimise workplace health and safety risks. This includes the reporting of all accidents, near accidents and hazards.Working efficiently and effectively in a team environment to maintain a culture of service excellence and accomplishing organisational goals under limited supervisionWhat we are looking for:Work experience / backgroundEssentialPrevious experience in an administrative/data entry roleFluent level of written and spoken EnglishTechnical / business skills & knowledge:EssentialAnalytical and critical thinking skillsExcellent communication skills both written and verbalHigh level attention to detailComprehensive knowledge of Microsoft Office: Excel, Outlook, WordDesirableExperience within the car rental industryProactive approach with high-level problem-solving skillsComprehensive knowledge of Avis Budget Group policies and proceduresKnowledge of Occupational Health and Safety legislationWhats in it for you?On the Job TrainingInternal development opportunitiesEmployee discounts on car rentals with Avis Budget Group and partner brandsAccess to retail discounts and brand offersDiscounted lifestyle perks24/7 support through the Employee Assistance Programme (EAP) provided by ConvergeIf this fixed-term opportunity sounds like it could work for you then don''t delay, please put your application forward today!Corporate Overview:At Avis Budget Group, youll be joining a team of over 1,000 driven individuals, united by purpose and performance. Together, were shaping the future of transportation through innovative, customer-focused mobility solutions.Our performance-driven culture fosters growth and excellence. We empower each other to perform at our best by providing strong leadership, comprehensive training, the right tools, and meaningful rewards.Were proud to make a positive impact on the lives of our colleagues, customers, and the communities in which we operate.About Avis Budget GroupWe don''t just rent cars. We''re changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we''re leading the way for the global mobility industry.Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.Mascot New South Wales Australia #J-18808-Ljbffr