Select how often (in days) to receive an alert:Sydney, NSW, AU, 2000Location: This role is fully onsite, based at our clients Sydney CBD office.Insight at a Glance14,000+ engaged teammate s globally#8 Best Workplace in Technology and #17 Best Workplaces in Australia$9.2 billion in revenueReceived 35+ industry and partner awards in the past year$1.4M+ total charitable contributions in 2023 by Insight globallyNow is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.About the roleLeadership: The Manager for this role is Nicholas Ross. Nicholas is based in the US and is a Program Manager for our Managed Solutions. Insight is honoured to provide Global Support to a prestigious financial services organisation and Nicholas manages the Global Support team. You will also have an APAC Team Leader, Syed Usman.As Desktop and Trade Floor Support, you will work onsite at our clients office in Sydney CBD to provide face-to-face support to their Trade team. We will count on you to provide 2nd and 3rd level advanced product support and remediation of incidents in the clients environment. This includes proactive and preventative maintenance along with client infrastructure upgrades.Support provided will include the following:Desktop and Trade Floor Support across APAC RegionSupport for MS Office 365 Apps, Windows operating systems, Active DirectoryVDI Platform supportPhone and Network Cable PatchingVideo Conference Meeting SetupSet up or Move/Add/Change desktop, laptop, and printer sTroubleshooting Market Data Applications such as Bloomberg, Eikon, Wind TerminalManage and Setup Firm mail on users mobile devicesCitrix Director AdministrationBe AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.What were looking forExcellent communication, presentation and customer relationship building skillsExtensive experience in a similar position, supporting both Desktop and Trade Floor Applications for a large Financial Services organisationTertiary qualifications in ITAbility to work in the office 5 days per week and occasional weekend work for moves, adds and changes (time in lieu provided).What you can expect Were legendary for taking care of you, your family and for helping you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:Dedicated career pathways and developmentPeer recognition and the opportunity to join our Presidents ClubVolunteer Leave and Work Life Balance daysWork-From-Anywhere Program for up to 4 weeks per yearEmployee Stock Purchase PlanBut what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.Join us today, your ambITious journey starts here.Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.At Insight, we celebrate diversity of skills and experience so even if you dont feel like your skills are a perfect match - we still want to hear from you! #J-18808-Ljbffr
Job Title
Desktop and Trade Floor Support