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Dispute Resolutions Officer - 12 month contractDispute Resolutions Officer - 12 month contract2 days ago Be among the first 25 applicantsDirect message the job poster from ClearView Wealth LimitedPart time role - 4 days a week. Perfect for people who want work life balance.12 month contract with opportunity for it to be extended or made permanentWe''re looking for an enthusiastic individual to join our team and we''re open to different skills and experience.This role will suit you if:You''re a Paralegal, looking for casual work and wanting to gain in house experience with some cross over to your studiesYou have complaints handling experience (could be gained from contact centers)You enjoy work life balance and want 4 days a weekRole Summary:The Complaints Officer is responsible for supporting the effective management of ClearViews complaints process, ensuring that complaints are addressed in a timely and efficient manner. The role involves managing complaints across multiple channels and ensuring they are handled in line with legislative standards. The Complaints Officer will report directly to the Senior Manager, Complaints, and will collaborate closely with other teams to find solutions and provide high-quality customer service.Responsibilities:Complaints Handling:Manage complaints across various channels, including the Contact Centre, direct emails, and complaints from financial advisers.Acknowledge complaints within 24 business hours and ensure final responses are issued within 30 days.Ensure complaints are managed in chronological order where necessary, especially when dealing with high volumes.Assist in triaging complaints, working with the business to identify suitable solutions for customers.Support the Senior Manager, Complaints, by handling routine complaints, and assist in escalating more complex issues.Provide input into identifying systemic issues or recurring themes in complaints.Customer Service & Initiative:Deliver excellent customer service by ensuring positive outcomes for clients and customers.Take initiative in managing complaints and resolving issues independently where possible.Demonstrate strong communication skills, particularly when drafting responses and liaising with customers or internal teams.Ensure that responses to complaints are clear, concise, and in line with the companys customer service standards.Process & Reporting:Contribute to maintaining and updating the complaints register and relevant documentation.Support the Senior Manager in evaluating complaints activity, identifying trends, and assisting in implementing process improvements.Help ensure that complaints handling follows service standards and legislative requirements.Assist in preparing reports on complaints for internal use, highlighting any key issues or insights.Internal Collaboration & Support:Work closely with internal teams, such as Legal, Operations, and Claims, to support the complaints handling process.Be the point of contact for internal queries related to complaints and provide support as needed.Participate in training and development initiatives aimed at improving the complaints processKey Internal Relationships:Head of Risk and ComplianceSenior Compliance ManagerOperations, Claims and Product teamsLegal teamQualifications Required:Experience in complaints handling and/or customer service, or a similar role is highly regarded.Strong communication skills, both written and verbal, with the ability to handle customer interactions with professionalism.Strong organisational and time management skills with the ability to meet deadlines and manage multiple priorities.A collaborative mindset and the ability to work effectively as part of a team.A keen eye for detail and the ability to follow processes and ensure compliance with legislative standards.Why us?ClearView rewards creative thinking so we can deliver the best outcomes to our customers and partners. We''ll give you the support you need to help balance your career with the things that make your life rich - such as family, health and doing the things you love.ClearView employees get a great range of benefits, from discounts on financial services and insurance products to workplace incentives and family and lifestyle provisionsWe also offerWork place flexibility - We have a hybrid remote-working model to give you the support you need to help balance your career with the things that make your life rich - such as family, health and doing the things you loveEmployee Referral Program - successfully refer a friend and receive $1,000Meditation sessions - in person and remote (optional)Extended Parental Leave - 16 weeks paid Parental leave coverAdditional Leave - We offer up to another full week of annual leaveVolunteer Day - 2 days of paid leave to volunteer in the community per yearIPAC rewards - an extensive rewards program offering discounts and cash-back deals at over 350+ retailersEmployee Assistance - Free and confidential counselling services to all employees and their familiesStudy Assistance - ClearView promotes learning and will provide financial assistance for approved learning and time off work to study and complete examsSeniority levelSeniority levelAssociateEmployment typeEmployment typeContractJob functionJob functionLegal and FinanceIndustriesInsuranceReferrals increase your chances of interviewing at ClearView Wealth Limited by 2xSign in to set job alerts for Contract Officer roles.Executive Assistant and Project CoordinatorSydney, New South Wales, Australia 19 hours agoSydney, New South Wales, Australia A$140,000.00-A$160,000.00 22 hours agoSydney, New South Wales, Australia A$125,000.00-A$140,000.00 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia A$90,000.00-A$120,000.00 4 weeks agoSydney, New South Wales, Australia A$120,000.00-A$150,000.00 2 weeks agoJunior Contracts Administrator - Construction CompanyChatswood, New South Wales, Australia 1 week agoSydney, New South Wales, Australia A$150,000.00-A$165,000.00 2 weeks agoBankstown, New South Wales, Australia 1 week agoContract Administrator/Senior Contract AdministratorSydney, New South Wales, Australia 2 weeks agoHurstville, New South Wales, Australia 4 days agoArndell Park, New South Wales, Australia 1 week agoSydney, New South Wales, Australia A$130,000.00-A$160,000.00 3 days agoMillers Point, New South Wales, Australia 2 weeks agoContract Administrator | Property DevelopmentSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 10 hours agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 58 minutes agoAPAC Regulatory Specialist - Australia (12 month contract)Millers Point, New South Wales, Australia 2 weeks agoEngadine, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoContract Manager or Legal Counsel - Contract Management | Senior ConsultantSydney, New South Wales, Australia 2 weeks agoPyrmont, New South Wales, Australia 21 hours agoSydney, New South Wales, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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