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Join to apply for the Manager, Customer Success - APAC role at VantaJoin to apply for the Manager, Customer Success - APAC role at VantaGet AI-powered advice on this job and more exclusive features.At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.As the Manager, Customer Success, you will lead a team of Customer Success Managers to deliver successful onboarding, healthy adoption, advocacy and retention across all of our APAC customer segments. You will develop a high performing team of CSMs who are customer value focused and results driven.The Manager, Customer Success will be responsible for influencing the design of our strategy, as well as implementing/adapting how it will be delivered through their team so that the goals of the function are achieved and surpassed at every successive step Vanta takes in pursuit of securing the internet and protecting consumer data.What youll do as a Manager, Customer Success at Vanta:Hire, mentor and develop a team of expert CSMs and a culture of customer centricity, high performance and accountabilityInfluence strategy and design of the customer success methodology including implementation, adoption, customer value and risk managementDefine strategies and coach your team to achieve KPIs including revenue retention and customer healthThrough coaching your team, drive adoption of effective portfolio prioritization, success planning, risk management and expansion identification.Develop enablement programs that ensure your team members are experts in Vantas products, our space and CSM skillsPartner closely with cross-functional teams including revenue operations, product, marketing, sales, recruiting and moreThrive in a fast paced startup environment and contribute to transformational changeHow to be successful in this role:3+ years of experience leading customer facing teams, preferably Customer Success or Account ManagementA passion for team development including the ability to define onboarding and ongoing enablement programs that result in career growth for your teamExperience across multiple customer is highly desirable.A proven track record of establishing executive level relationships, navigating issues and escalations and balancing the needs of both the customer and the businessStrong critical thinking and clear communication skillsDemonstrate a history of making decisions using frameworks and backed by dataThrive in a fast paced environment and can effectively lead teams through changeHave deep curiosity of emerging technologies and an enthusiasm for cybersecurityA natural affinity for problem-solving, and an enthusiasm for making a large impact early on at a start-upWhat you can expect as a Vantan:Industry-competitive salary and equityHealthcare stipend towards health insurance for you and your dependents16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive)Health & wellness stipendRemote workspace stipendCommuter benefits for team members who attend the officeInternet and cellphone stipend9 company paid holidays20 days of PTO per yearVirtual team building activities, lunch and learns, and other company-wide events!At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.About VantaWe started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world''s leading Trust Management Platform, our vision remains unchanged.Now more than ever, making security continuousnot just a point-in-time check is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust all in a way that''s real-time and transparent.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Vanta by 2xSign in to set job alerts for Manager of Customer Success roles.Sydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 5 days agoFrenchs Forest, New South Wales, Australia 1 month agoHornsby, New South Wales, AustraliaA$73,000.00-A$90,000.003 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, AustraliaA$90,000.00-A$120,000.0020 hours agoSydney, New South Wales, Australia 5 days agoNorth Ryde, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia$101,000.00-$127,000.002 days agoSydney, New South Wales, Australia 2 weeks agoCoordinator Contact Centre and Customer ExperienceBankstown, New South Wales, Australia 6 days agoAuburn, New South Wales, Australia 4 months agoSt Ives, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 3 weeks agoBotany, New South Wales, Australia 5 days agoKyeemagh, New South Wales, Australia 6 days agoVulnerable Customer Implementation Manager - Fixed Term Full TimeSydney, New South Wales, Australia 5 days agoAssistant Store Manager / Customer Service Manager - rebel WarriewoodWarriewood, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoOperations Team Leader - Customers - Light RailSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 days agoWere unlocking community knowledge in a new way. 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