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Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Sungrow Power Supply Co., Ltd.Sungrow is a global leader in technology, research and development specializing in PV inverter system solution and energy storage equipment for residential, commercial, and utility-scale applications. Founded in 1997, with a 26-year track record of growth and success, Sungrow is a customer-oriented and innovation-led organization focuses on R&D development and investing in its own in-house testing center approved by UL, CSA, TUV Rheinland and TUV SUD. Sungrows focus has spearheaded innovation in the PV industry and kept Sungrows broad product lineup as the preeminent choice in the ever-evolving solar industry.With over 295 Gigawatts deployed globally, Sungrow is the worlds leading PV inverter manufacturer, with 20+ subsidiaries worldwide. Sungrow offers a wide range of solutions and services, and is committed to motivating people and businesses to adopt Clean Power for All, and spread its efforts to making the Earth greener and cleaner through carbon dioxide reduction. This longstanding devotion and commitment to this mission and strong service to its customers has enabled Sungrow to remain at the forefront of the growing renewable energy industry. For more information about Sungrow, please visit responsibilities:Provide after-sales service support for key customers related to residential PV and ESS systems through telephone and email to achieve good customer satisfactionProvides initial commissioning plans, as well as coordinates commissioning activities for successful deliverySupport line manager to oversee residential PV and ESS systems support operations and handle escalation inquiries raisedPerform basic O&M by monitoring systems remotely and basic warranty workConduct product testing fault diagnosis and repairs at the workshopTrack complex technical problems and coordinate with internal teams (technical and R&D team) to efficiently deliver high-quality solutions to customers issuesContinuously develop knowledge of all relevant products and servicesCommunicate with the management, sales team and customers to support the business developmentSkills and experiences required:Electrical Engineering, Renewable Engineering and or similar backgroundValid Malaysia VisaAt least 1-3 years of technical support or product maintenance experience preferredExcellent communications skills (Written and Verbal) in EnglishExcellent and professional telephone customer service skillsAttention to detail and able to understand the big pictureStrong problem-solving and analytical skillsStrong organization and time management skills handling multiple tasks at onceSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionIndustriesRenewable Energy Semiconductor Manufacturing and Services for Renewable EnergyReferrals increase your chances of interviewing at Sungrow Power Supply Co., Ltd. by 2xSign in to set job alerts for Technical Service Engineer roles.Technical Service Representative/Assistant Service Engineer/Service EngineerKuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks agoPetaling Jaya, Selangor, Malaysia MYR2,500.00-MYR3,000.00 1 month agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days agoL2 Technical Support Consultant & Backend Engineer (Malaysia)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks agoWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoTechnical Support Engineer (Data and AI Intelligent Platform)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 hour agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoRegional Technical Support Engineer (Mechanical)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoPetaling Jaya, Selangor, Malaysia 3 months agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr