Job Title

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365all within 90 seconds.Based in San Francisco, CA, Rippling has raised $1.85 from the worlds top investorsincluding Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrockand was named one of America''s best startup employers by Forbes.We prioritise candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.About the roleImplementation is an essential differentiator for Rippling. The ideal candidate for this role is a seasoned operationally-minded leader with extensive experience building high performing teams and executing strategic initiatives aligned with key business goals. As the leader of the APAC Implementation segment, you will manage, mentor, empower, and grow your team to meet and exceed key performance metrics in the areas of customer experience, time to value, product adoption, and team productivity. You will also coordinate cross-functionally with our Sales, Product & Engineering and Customer Support teams to ensure a seamless customer onboarding experience.You will report to the Sr. Director of Implementation and work closely with our Sales, CX, and Product senior leadership teams.What you will doHire, mentor, and grow high-performing teams that consistently meet and exceed quarterly goals and targetsSuccessfully resolve customer escalations for maximum satisfaction and positive relationshipsLeverage a data-driven approach to building and optimizing processes that drive efficiency and an improved customer experienceExecute quarterly plans aligned with business objectivesTrack, monitor & continuously improve performance on key metrics & KPIsCollaborate cross-functionally with Rippling Sales, Technical Account Management and Support teams to create a seamless customer journeyCollaborate with Product & Engineering to continuously improve product functionality based on customer feedback in ImplementationBuild and maintain a collaborative, inclusive team cultureWhat you will need8+ years of experience leading an Implementation or Customer Success team within a fast-paced environment, startup, or SaaS organisationExperience hiring and managing a distributed teamProven track record of success in scaling teams and maintaining SLAs as well as other key performance metricsA data-driven approach to developing, tracking and optimising performance metricsA learning mindset, people-first attitude, and strong sense of responsibility for your domainHighly organised, self-motivated, and detail-oriented, with great follow-through on initiatives big and smallHighly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the companyEager for a very hands-on role, where youll be asked to take on and run with a range of initiatives outside your comfort zone and learn quicklyCourage to challenge the status quo when logic and reason require it. See something broken? Fix it .Additional InformationRippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, colour, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.comRippling employees work on a Hybrid Office Model - 3 days per week in our Sydney office. #J-18808-Ljbffr