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Add expected salary to your profile for insightsClassification: ASO2Salary Range: $58,709 - $63,154 + superannuationDuration: up to 2 yearsVacancy Type: Full TimeNumber of Positions Available: MultipleClosing Date: 11:30pm, Thursday 3rd July 2025About the OpportunityConsumer & Business Services (CBS) is looking for multiple committed, positive, and personable Client Service Officers to join our Registrations team within Births, Deaths and Marriages. Each customer interaction will be an opportunity for you to apply your problem-solving skills and excellent customer service ability to resolve at times sensitive enquiries. This role involves working in a team environment that is fast-paced and requires daily rostered phone shifts. Every day you will be supporting members of the public seeking to register or obtain information on births, deaths, marriages, changing of name, changing of gender or justice of the peace.CBS is seeking to establish a pool of experienced, high-performing, and motivated individuals through this process. Over the next 12 months we are anticipating multiple full-time and part-time opportunities across our front-line customer service branches, but we also have immediate vacancies we are seeking to fill now. The duration of these opportunities can be up to a year but can also be shorter. Roles available now are currently within our Births, Deaths and Marriages team, but this process could be used to fill opportunities in other areas of the agency should they arise.We want to hear from you if you are:Effective in providing high-quality customer support in a considerate and timely manner via telephone, face to face, emails and other forms of communicationCompetent in handling complaints in a considerate mannerAble to use initiative and judgment to ensure customers receive appropriate advice and solutionsAble to make thorough assessments on the merits of applications and make informed recommendationsAble to efficiently handle workloads with competing demands and prioritiesPersonable and able to work successfully in a team of Client Services OfficersComfortable undertaking rostered phone shifts of up to 4 hoursWhat we can offer:A great opportunity to start your government career.Competitive salary with a favourable superannuation fund.Flexible working arrangements, including flexitime.Convenient office location close to public transport and a street away from Rundle Mall.Note: As part of your application, you will be requested to complete 3 shortlisting questions designed to assess your initial suitability for the role and replaces the need for a cover letter. We strongly recommend you provide a detailed example from your experience which best demonstrates your abilities against the question asked. Your example should be more than one sentence and detail the situation you were in, the task you had to undertake, what action you took and what result you achieved.About the BusinessThe Attorney-Generals Department (AGD) provides a range of legal, regulatory and other services for the government and people of South Australia. Employing around 1700 staff, AGD promotes justice by protecting peoples rights, holding people to account according to the law, improving safety and contributing to an efficient and fair justice system.Consumer and Business Services (CBS) is a division of the Attorney-Generals Department and is responsible for protecting consumers, supporting and regulating businesses and recording significant life events for South Australians. CBS is customer focused and flexible in its activities, providing accessible information and services.CBS strategic goals are to:Deliver effective regulation by ensuring fair markets, safe products and empowered consumers.Look after each other fostering an engaging, positive and healthy work environment.Look after our customers ensuring an informative, consistent and responsive service.Find better ways of working through improved services and information.The Birth, Death and Marriages Branch provide an essential service to South Australians seeking to register or obtain information on these significant life events. The Registration Branch provides an essential service to South Australians seeking to register or obtain information on the significant life events of births, deaths and marriages.Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.Employment-related Screening Check required.Additional NotesYou will be prompted to attach your Curriculum Vitae (CV) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications.For further information about this exciting opportunity that is not covered by this website please contact Tracy Berry, Deputy Registrar, CBS on (08) 7424 6524 or Tracy.Berry@sa.gov.auClick Apply and follow the prompts to submit your application.The Attorney-Generals Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website .Unlock job insightsSalary match Number of applicants Skills matchConsumer and Business Services (CBS) is comprised of the former Office of Consumer and Business Affairs (OCBA) and the Office of the Liquor and Gambling Commissioner (OLGC). CBS is a division of the South Australian Governments Attorney-Generals Department.CBS ensures that laws affecting consumers, traders and businesses in South Australia are fairly and effectively administered.CBS provides a diverse range of services to support the every day activities of South Australian citizens whether consumers, traders or businesses. CBS is customer focused and flexible in its activities and provides accessible services and information.The Freedom of Information Act 1991 provides members of the public with access to South Australian government documents, making CBS and other government agencies more accountable. Find out more about making a Freedom of Information (FOI) request.Source: This is an extract from the company''s own website.Consumer and Business Services (CBS) is comprised of the former Office of Consumer and Business Affairs (OCBA) and the Office of the Liquor and Gambling Commissioner (OLGC). CBS is a division of the South Australian Governments Attorney-Generals Department.CBS ensures that laws affecting consumers, traders and businesses in South Australia are fairly and effectively administered.CBS provides a diverse range of services to support the every day activities of South Australian citizens whether consumers, traders or businesses. CBS is customer focused and flexible in its activities and provides accessible services and information.The Freedom of Information Act 1991 provides members of the public with access to South Australian government documents, making CBS and other government agencies more accountable. Find out more about making a Freedom of Information (FOI) request.Source: This is an extract from the company''s own website.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.What can I earn as a Client Services Officer #J-18808-Ljbffr