Join to apply for the Customer Service Officer role at Randstad AustraliaContinue with Google Continue with Google2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer role at Randstad AustraliaWe''re seeking candidates with solid customer service experience, especially within public-facing government roles. The ideal applicants will be confident communicators who can handle complex enquiries independently. They should also be skilled at managing difficult client interactions while maintaining compliance with departmental policies and procedures.The roleProvide courteous, efficient, and professional front counter service, including customer interviews, enquiries, collections, and document legalisationSupport concierge duties, administrative tasks, and respond to phone enquiriesCommunicate effectively with the public, colleagues, and managementConduct quality assurance checks on documents before and after printingHandle high-value, high-risk inventory securely and manage document spoilage and destruction in line with policyAssist with stocktakes of suppliesOperate printers and laminators, including performing basic maintenancePerform high-speed, accurate data entry, scanning, and document processingManage personal workload independently to meet performance targetsComplete general administrative duties such as records management, inbox monitoring, processing invoice payments, and liaising with stakeholders on refunds and returned documentsWork collaboratively as part of a team to achieve operational objectivesAbout YouExcellent customer service skills, demonstrating empathy and emotional intelligenceStrong problem-solving abilities, using sound judgement and risk awarenessFlexible and adaptable in responding to shifting prioritiesHigh level of discretion, confidentiality, and sense of urgencyPositive and resilient attitude, with a focus on delivering results under pressureAbility to work independently, manage time effectively, and meet deadlinesProficient in using business systems and technology to support service deliveryCapable of interpreting and applying legislation, policies, and proceduresMature, responsible, and reliable approach to workA National Police Check is required prior to obtaining Baseline Security Clearance (preferred).At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeTemporaryJob functionJob functionSales and Customer ServiceIndustriesConsumer ServicesReferrals increase your chances of interviewing at Randstad Australia by 2xSign in to set job alerts for Customer Service Officer roles.Continue with Google Continue with GoogleContinue with Google Continue with GoogleBattery Point, Tasmania, Australia 2 weeks agoQueens Domain, Tasmania, Australia 1 hour agoSeven Mile Beach, Tasmania, Australia 5 months agoExecutive Housekeeper Assistant (M/W) Club Med ResortEastern Shore Doctors Casual Medical ReceptionistBellerive, Tasmania, Australia 5 days agoSorell Doctors Part Time Medical ReceptionistQueens Domain, Tasmania, Australia 5 days agoDerwent Park, Tasmania, Australia 3 weeks agoExecutive Assistant and Civics Coordinator (4457)Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Job Title
Customer Service Officer