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About UsCourt Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria''s courts and tribunal, Judicial College and Judicial Commission.Collectively, Victoria''s Supreme, County, Magistrates'', Children''s, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the Courts Group''.Our people enable the Courts Group to deliver on each jurisdiction''s own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.VCATThe Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.Rental Dispute Resolution Victoria (RDRV) is a new and free VCAT service that will assist renters and rental providers to resolve disputes at the earliest possible point, regarding rent increases, repairs, and bond and/or compensation matters. As part of Victoria''s independent justice system, VCAT receives administrative support from Court Services Victoria (CSV), a statutory body that also supports the state''s courts and judicial institutions.About The RoleEXCITING ROLES IN A DEVELOPING TEAM FOR THE RENTAL DISPUTE RESOLUTION VICTORIA (RDRV) **These roles will be part of the newly launched RDRV, which has a focus on resolving disputes at the earliest possible point. This is a fantastic opportunity to contribute to a newly formed team and support the establishment of new practices and procedures.RequiredResolution Coordinators are key to RDRV, and are responsible for end-to-end case management of applications, which includes undertaking mediations and facilitating discussions with parties. You will use technical expertise and knowledge and apply problem solving techniques to help parts achieve outcomes. You will be required to:perform mediations and facilitated discussions with parties, including conducting assessments of mediation suitability (mediation training provided)analyse case details, provide information, set expectations and help users make informed decisionsuse expertise and critical thinking to assess and determine the appropriate resolution pathway for each caseprovide procedural advice, facilitate referrals, and compliance checks and prepare cases for hearing readinesscontribute to continuous improvements, led by the Team Manager, by sharing learnings and insightsmaintain up to date and accurate records management of casesdevelop and maintain strong relationships with internal and external stakeholdersexercise delegate functions subject to the direction of the Principal RegistrarWe have numerous positions available to establish this exciting new team!About YouThe ideal candidates will have demonstrated:ability to understand and apply complex legislationability to work with and communicate effectively with a wide range of usersstrong experience in a service delivery environmentconfidence to always act with integrity and contribute to continuous improvementa willingness to learn and apply critical thinking to resolve issues within existing guidelinesYou will be an accredited mediator or have a willingness to be mediation trained and accredited to provide mediation services (Mediation accreditation will be arranged by VCAT)How To ApplyClick the Apply Now'' button, ensuring you include the following in your application:resumea short cover letterOther InformationCSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.We aim to create a workforce that reflects the community in which we live.If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don''t hesitate to email the contact person listed in the advertisement. #J-18808-Ljbffr