Job Title

Join our team at Gallagher Bassett as a Customer Service Analyst and support the implementation of our telephony system, Genesys. In this role, you will monitor call queues, analyze call data using Daisee, and provide insights to enhance customer service processes. Key responsibilities include managing call queues, generating performance reports, utilizing AI analysis for customer insights, and supporting telephony projects.Ideal candidates will have experience with Genesys or similar telephony systems, call queue management, strong critical thinking, and good communication skills. Experience in insurance or workers'' compensation is a plus but not essential.We offer competitive pay, flexible work arrangements, career development, and a supportive, inclusive environment. Benefits include paid parental leave, health discounts, employee recognition, and more.If you''re interested, apply now! Applicants must have the right to work in Australia. Gallagher Bassett is an equal opportunity employer committed to diversity and inclusion. #J-18808-Ljbffr