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3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.MATE is a leading provider of internet and mobile services.At MATE, we say, telco is what we do. It''s not who we are.We don''t just employ people, we''re built by survivors, dreamers, and those who refused to give up.We are all about less tech talk, more heart to heart, which is what sets MATE apart.Role DescriptionWe''re seeking a dynamic Customer Relationship Specialist to join our Sales team and become the backbone of our reseller channel success. This is a relationship-focused role where you''ll be the primary point of contact for our reseller partners, ensuring they have everything they need to effectively sell MATE''s internet and mobile services.What You''ll Do in this roleBuild Strong Relationships: Develop and maintain excellent rapport with reseller partners through consistent, professional communicationHandle Complex Inquiries: Provide expert support and solutions for challenging technical and commercial questions from our reseller networkPhone-Based Support: Spend significant time on calls with partners, providing immediate assistance and guidanceDocumentation & Admin: Maintain accurate records, process partner requests, and ensure all administrative tasks are completed efficientlyProblem Resolution: Act as the go-to person for escalated issues, working collaboratively to find swift resolutionsChannel Enablement: Ensure partners have access to the right tools, resources, and information to maximise their sales potentialWhat we are looking forExceptional communication skills with a natural ability to build rapport over the phoneStrong problem-solving abilities and patience when handling complex inquiriesExperience in channel management, partner relations, or similar customer-facing rolesUnderstanding of telecommunications/internet services (preferred but not essential)Excellent organisational skills with attention to detailAbility to work in a fast-paced environment while maintaining high service standardsWhat we offerCompetitive salary packageOpportunity to work with a growing telecommunications companyCollaborative team environmentA couple of details to noteThis role will be based at our office in Wetherill Park in Western Sydney.This role will report into our Head of Sales.This is a full-time in the office role.Hours will be a standard 9am-5:30pm per day, Monday to Friday work week.Occasionally there will be event attendance requirements which may include weekend and after hours work.Ready to Join Our Team?If you''re passionate about building relationships and supporting business growth through exceptional partner service, we''d love to hear from you.For your application, please send a cover letter and your CV to careers@letsbemates.com.auSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionMarketing and SalesIndustriesTelecommunicationsReferrals increase your chances of interviewing at MATE internet + mobile by 2xSign in to set job alerts for Marketing Campaign Manager roles.Sydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoLead Client Solutions Manager, Marketing SolutionsSydney, New South Wales, Australia 3 days agoSocial and Marketing Manager @ Food Startup (Freelance)Sydney, New South Wales, Australia 4 days agoMacquarie Park, New South Wales, Australia 4 days agoGreater Sydney Area $120,000.00-$140,000.00 6 days agoSydney, New South Wales, Australia 2 weeks agoEastgardens, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 1 month agoDigital Marketing Manager | Globally Renowned Fashion BrandsSydney, New South Wales, Australia 6 days agoRedfern, New South Wales, Australia 2 weeks agoSenior Brand Marketing Manager (12 month Maternity Contract)Sydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia A$125,000.00-A$130,000.00 2 weeks agoSydney, New South Wales, Australia 2 weeks agoMarketing Communications Manager (Beauty Coworking)Marketing Manager, Australia & New ZealandSydney, New South Wales, Australia 4 days agoSurry Hills, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia A$100,000.00-A$110,000.00 3 days agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia A$130,000.00-A$150,000.00 2 weeks agoSydney, New South Wales, Australia 1 hour agoGreater Sydney Area A$120,000.00-A$140,000.00 6 days agoSydney, New South Wales, Australia A$140,000.00-A$160,000.00 6 days agoPenrith, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 5 days agoUltimo, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr