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Service Desk Analyst - Primary School ServicesService Desk Analyst - Primary School Services2 days ago Be among the first 25 applicantsJoin Centorrino Technologies: Innovate, Grow, and Thrive with Us!At Centorrino Technologies (CT), were more than just techwere a community that goes beyond expectations. Weve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And were not stopping there. We''re on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our Primary School Services team in Melbourne.As a Service Desk Analyst in the Primary School Services team, youll provide technical support across hardware, software, networks, and cloud applications within school environments. Youll manage incidents and service requests using ITIL-aligned processes, maintain user access throughout the employee lifecycle, support projects and student rollovers, and escalate complex issues where needed.RequirementsWhat you''ll do:Provide technical support, including; resolving user queries and/or issues across all platforms and systems.Manage and resolve incidents and service requests using ITIL-based processesTroubleshoot and escalate complex issues, supporting both Level 1 and 2 ticketsMaintain accurate records of service desk activities and contribute to continuous service improvementMonitor technician movements and dispatch portals accordingly in live timeInstall, configure, and maintain software and hardware, including updates and patchesBuild and maintain a strong rapport with users via email and phone, ensuring timely and effective supportSupport IT projects and yearly student rolloversMonitor and manage backup systemsUpdate and maintain internal knowledge base by creating, updating and maintaining client documentationAssist with client escalations or from within Primary School Services TeamWhat You''ll BringA willingness to learn with adaptability to changesAbility to consistently demonstrate professional behaviour aligned with CT values and comply with all CT policiesExcellent verbal and written communication skills, with the ability to simplify technical issuesStrong and proven customer service orientationAbility to perform under pressure, to prioritise and manage multiple tasks in a fast-paced environmentA proven ability to manage issues autonomously and deliver results with minimal supervisionHighly proactive and results-oriented, with a strong drive to achieve goalsEffective problem-solving skillsBroad experience with Wintel environments with in-depth understanding of Active DirectoryDesirable SkillsMac OSX and iOS exposureUnderstanding or skills with any MDM or third party management toolsExperience with Microsoft 365 (Exchange Online, Security & Compliance Centre, 365 Admin Centre, Azure AD, Intune)Experience with Google Workspace (G Suite) administration and supportExperience supporting the education sector and/or working with teaching staffPrior experience using ConnectWisePowerShell scripting knowledgeConfident in implementing and managing Group Policy Objects (GPOs)Completed Microsoft and ITIL certificationsRelevant tertiary qualification in Information Technology or Computer ScienceBenefitsWhy You''ll Love Working Here:Our Company Is More Than Just a Workplace, It''s a Hub Of Inspiration And Creativity Where Employees Love To Work! Here''s WhyHybrid working (for majority of our roles) with team anchor days to support collaboration.Extensive training and development opportunities that enable continual growth as part of your career planning.Extensive discounts and benefits to maximise your money.A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Centorrino Technologies by 2xGet notified about new Service Desk Analyst jobs in Coburg, Victoria, Australia.Melbourne, Victoria, Australia 5 days agoTechnical Support Specialist (Entry-Level)South Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 5 hours agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoApplication Support Analyst (Functional)Melbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoInformation Technology Help Desk AnalystMelbourne, Victoria, Australia 1 week agoTechnical Support Engineer- M365 CopilotMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia A$85,000.00-A$110,000.00 2 weeks agoMelbourne, Victoria, Australia 2 months agoRichmond, Victoria, Australia 4 hours agoMelbourne, Victoria, Australia 4 hours agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoDandenong, Victoria, Australia 1 week agoTech Support - Weekend Shift (Position located in Melbourne, Australia)Melbourne, Victoria, Australia 4 days agoDandenong, Victoria, Australia 22 hours agoAssociate Energy Systems Technical Support EngineerMelbourne, Victoria, Australia 2 months agoAbbotsford, Victoria, Australia 4 hours agoBurwood East, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 week agoSupply Chain Support Analyst (Maternity Coverage)Melbourne, Victoria, Australia 11 hours agoTechnical Support Engineer, Amazon Robotics Technical Support (ARTS)Melbourne, Victoria, Australia 1 week agoIT Technical Support Trainee - Smart Home AutomationBrunswick, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 3 weeks agoResidential Battery Technical Support EngineerMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 4 days agoWere unlocking community knowledge in a new way. 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