Job Title

Macarthur Automotive operates across three convenient Southwest Sydney locations in Narellan and two sites in Campbelltown and is part of the Peter Warren Automotive Holdings family. We represent over 15 of the worlds finest automotive brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.About the Role:We are seeking an experienced and enthusiastic Senior Service Advisor to join the team at Nissan/LDV Campbelltown. As a Senior Service Advisor, you will thrive on challenges, enjoy working in a team environment, and possess excellent customer service skills.What the role entails:Oversee and manage daily operations of the service department to ensure efficient workflow and high-quality service deliveryLead and mentor junior service advisors and support staff to achieve departmental goalsAct as a liaison between customers, technicians, and other departments to ensure smooth communication and resolution of service issuesDevelop and implement strategies to improve customer satisfaction and achieve or exceed CSI targetsHandle complex customer enquiries and escalations, providing solutions that enhance customer satisfactionMonitor and report on service department performance metrics, identifying areas for improvement and implementing corrective actionsEnsure compliance with all company policies and procedures, as well as regulatory requirementsRequirements:Experience in a similar role within a retail automotive Service DepartmentExcellent communication, numeracy, and customer service skillsAbility to quote repair jobs and liaise with customersSound automotive technical knowledgeKnowledge of ERA-Power DMS preferred but not essentialPunctual and reliableProfessional in both appearance and customer interactionsCurrent driver''s licenceAbility to work effectively in a team environmentDemonstrate care and attention to detailWhat we offer:Embrace development and mentoring from your team, fostering personal and professional growth!Access discounted rates on Bupa Private Health Insurance, prioritizing your well-beingExclusive discounts on vehicles, parts and servicingBenefit from our Employee Assistance Program (EAP), providing support and resources during challenging timesLifestyle discounts, including Gym memberships and retail discountsPaid parental leave to support you and your family #J-18808-Ljbffr