Job Title

Job DescriptionJoin the team redefining how the world experiences design.Thanks for stopping by. We know job hunting can be time-consuming, so we''ll get straight to the point.What youd be doing in this roleAs a User Insights Analyst, youll work in our Close The Loop Operations team to analyze qualitative and quantitative user feedback data, including support tickets, in-product surveys, and other channels, and distill it into actionable insights for our teams. This may involve working with insights tools like Enterpret & Looker, manually scrubbing a sample of tickets, or collaborating with other teams around Canva like Specialist Operations.The goal of this role is to support our group in proactively identifying meaningful ways to improve the user experience based on signals from user feedback, and ensure these improvements are actioned by the appropriate team.This role currently focuses on:Leveraging your product literacy to transform raw feedback data (with Enterpret support) into actionable insights for product managers and business partners, driving product improvements.Using your analytical skills to understand the core drivers of customer feedback and product issues.Partnering with stakeholders within User Voice to drive Close The Loop strategies.Contributing to the development and refinement of feedback categories (including CHT categories, Enterpret, etc.) to balance scalability with providing useful insights.You''re probably a match if:Youre familiar with Canva as a product and have impeccable attention to detail.You love tackling complex problems and using your analytical skills to find root causes.You can connect different sources of information to see how issues are related and understand the bigger picture.You possess great communication skills, able to synthesize findings into visual narratives and proactively update stakeholders.You are comfortable managing spreadsheets, documents, and collaborative presentations.You are motivated, with excellent time management and prioritization skills.You can thrive under pressure and navigate ambiguity and complexity.You are naturally curious and enjoy exploring the Whys behind issues.About the teamThe Close The Loop group is part of the User Voice supergroup, responsible for amplifying user voices across Canva and working with teams to ensure an issue-free user experience. We analyze feedback from support tickets, social media, and surveys, then collaborate to prioritize and act on this feedback, aiming to improve the product and user satisfaction.What''s in it for you?We are driven by big goals but also value moments of connection and fun. We offer benefits to support your success both professionally and personally.Benefits include:Equity packagesInclusive parental leave policyAnnual Vibe & Thrive allowance for wellbeing and social activitiesFlexible leave optionsVisit lifeatcanva.com for more info.Other infoWe base hiring decisions on experience, skills, passion, and cultural fit. Please share your pronouns and any accommodations needed during the interview process. We celebrate diverse backgrounds and skills, so even if your experience doesnt match perfectly, we want to hear from you. #J-18808-Ljbffr