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Job searche.g. "Air Traffic Controller", "Melbourne"Filter resultsWork typeLocationsACT 1NSW 1QLD 1VIC 1CategoriesITSM Design & Integration SpecialistApply now Job no: 502076Work type: Labour HireLocation: VIC, ACT, NSW, QLDCategories: TechnologyShape service practices in a high-impact, nationally critical organisation .12-month Fixed Term ContractThe OrganisationAirservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the worlds airspace and provision of aviation rescue firefighting services at Australias busiest airports.Our dynamic and diverse teams operate from locations across the country from bustling cities to regional and remote locations, including an island. We keep Australias aviation industry safe every day of the year, both in the air and on the ground.We connect people with their world safely linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.Were shaping a once-in-a-century step-change. Given the emergence of new airspace users, new aerodromes, and a range of new crewed and uncrewed aircraft, we are working closely with our customers and the community, as we adapt our service offerings to cater to these new and diverse aviation participants, ensuring we continue to keep our skies safe while balancing our environmental and social responsibilities.We encourage motivated individuals who love what they do, value a service- first mindset and embrace a challenge or two to explore a career with Airservices.Why Airservices? We offer excellent opportunities, You will collaborate with a diverse group of people while doing meaningful work that benefits the Australian community and visitors.The Role & The TeamThe ITSM Design and Integration Specialist plays a critical role in shaping and embedding IT service management practices across Airservices. This role is responsible for building, implementing, and maintaining ITSM service design and integration processes, while championing ITSM alignment across both business and technology functions.Youll work across major transformation projects to design and introduce standard service offerings, ensuring consistency, scalability, and alignment with organisational objectives. Additionally, you''ll collaborate with project teams and commercial stakeholders to ensure service management requirements are embedded in the procurement and delivery of managed services.Please see the link below to view the full Position Description:Demonstrated ability to design cost effective and efficient ITSM service support models and onboard service providers in line with SIAM model.Experience working within ITSM and SIAM frameworks.Demonstrated ability to drive, deliver and sustain improvement plans and improve levels of services provided.Experience performing service management role/s in complex organisations with multi-sourced delivery models, including responsibilities for ITSM service design, and the application of processes to projects to design and introduce standard services.Broad knowledge of infrastructure services and technologies including data centre and compute platforms and products, collaboration and productivity suites, network services (voice, mobile, data), IT service management tools, and service consumption patterns.Demonstrated and strong experience in business writing/reporting.Demonstrated ability to manage multiple priorities within a dynamic environmentCommunication and influencing skills to obtain adoption of ITSM service design principles where conflicting priorities exist (i.e., the adoption in projects focused on timeframes and delivering technology solutions).IT industry experience of 10 years minimumA working knowledge of IT service principles and frameworks including ITIL, process tools, frameworks, and best practice methodsServiceNow tool set management experience preferredTertiary qualifications in a relevant field or equivalent experienceAirservices Australia is a diverse and inclusive employer that recognises the benefits of having a workforce that reflects the communities in which we work. We encourage applications from diverse groups including Aboriginal and/or Torres Strait Islander people.Security ClearanceTo be eligible to apply, you must be an Australian Citizen or a Permanent resident as an Airservices Background check is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.How to ApplyTo apply for this position please l odge an application online before Applications close 11.55 pm (AEST) 8 th July 2025.Advertised: 24 Jun 2025 5:00 PM AUS Eastern Standard TimeApplication close: 08 Jul 2025 11:55 PM AUS Eastern Standard Time #J-18808-Ljbffr