Job Title

Summary:We are seeking a dedicated Assist Coordinator to assist with planning and scheduling field service technicians, ensuring customer satisfaction and technician productivity. This role involves communicating with a large customer base to coordinate requested work and ensuring scheduled work is completed. Duties such as scheduling, processing orders and warranty claims are also required to expedite repairs for our customers.Responsibilities:Provide industry-leading customer service and support.Liaise with customers to organize service calls.Maintain professionalism and courtesy at all times.Ensure effective communication with customers and team members.Resolve customer complaints promptly and inform customers if escalated to management.Organize service calls promptly and ensure efficient service call runs.Reschedule return visits promptly.Maximize technician output and efficiency.Restock parts and organize vehicle servicing.Prepare service reports for senior management as required.If you are organised, customer-focused, and thrive in a dynamic environment, we would love to hear from you!Rewards, and BenefitsOur benefits are designed to support the wide range of goals, needs and lifestyles of our employees, as well as the people that matter the most in their lives.On offer for the successful candidate along with a host of other employee benefits is:Fantastic employee benefits programPerformance based annual bonusDiscounts to a variety of major retailersProvision of tools of tradeFull training and support to ensure ongoing successEAP services to you and your familyApplication Instructions:If youre curious, brave, and ready to leap into a career like no other, were ready to open our doors to you. Apply now.Fujitsu General actively seeks to include and value the unique talents, perspectives, experiences, and contributions of all people. We encourage applications from people of all ages, nationalities, abilities, religions, genders, sexualities, and cultural identities.If this isnt the right role for you, wed also love for you to be part of our talent pool so you can be the first in line to be considered when a new opportunity comes up.Please note successful employment will be pending reference, medical and police/background checks.Fujitsu General is an Equal Opportunity Employer and is proud of our diverse workforce. We encourage people with culturally diverse backgrounds, LGBTIQ+, Aboriginal and Torres Strait Islander people to apply.Explore our current vacancies and join our motivated team. #J-18808-Ljbffr