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Join to apply for the Senior Advisor (Site Management Centre) role at Citation Group 4 days ago Be among the first 25 applicantsJoin to apply for the Senior Advisor (Site Management Centre) role at Citation Group Our clientJoin our valued client who are a leading owner and operator of digital infrastructure. With over 4,700 sites, they have an expanding portfolio and are passionate about providing Australian''s with access to developing technologies that are shaping our digital future.Our clientJoin our valued client who are a leading owner and operator of digital infrastructure. With over 4,700 sites, they have an expanding portfolio and are passionate about providing Australian''s with access to developing technologies that are shaping our digital future.The opportunityWorking as part of a close-knit team, this role will see you manage incoming cases and emails related to the installation, maintenance, enhancement and repair activities of owned and managed assets.You will be a key point of escalation for the Coordination team that includes a range of maintenance and construction activities at communication sites.Your day to day responsibilities will include:-Engage in case management and resolutionManagement of inboxAssist the Team Leader with rosteringRespond to incoming phone calls relating to the inventory activityProvide technical support the Site Management CentreAssist maintenance contractors with more complex maintenance requirementsAssist in routine maintenance and repairs pertaining to both owned and managed sitesManage and resolve site problems and program rectification works for both assets and managed arrangementsUpdating customer contact listsAssist in control payments of all contractual work as required and within agreed timeframesMaintain contact and track progress of work by contractorsMaintain key register for all sites including site access and site hazard information for all owned and managed sitesDevelop and maintain internal and external relationships with key stakeholdersIdeal candidate for this roleSkillsExcellent organizational and administrative skillsProject coordination or case management experienceStrong communication skillsProblem SolvingStakeholder managementAbility prioritise tasksCustomer focusedExcellent computer skills in the areas of word processing, databases, and spreadsheets, primarily with Microsoft Office suiteExcellent verbal and written communication skills with specific ability over the telephoneStrong analytical and problem-solving skillsCompetenciesGive it a Go to create a better and wholistic experience for our customersLook for opportunities to drive continuous improvement, innovation to existing practices, processes or solutionsPlay a leading role in working through difficult situationsTake personal responsibility to ensure your role makes a difference to the business and customersProactively seek opportunities for growth and developmentManages own behavior to have a positive impact on othersNext steps?Click on the apply button and attached your CV to be considered for this opportunity with our client.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionBusiness Development and SalesIndustriesProfessional ServicesReferrals increase your chances of interviewing at Citation Group by 2xGet notified about new Senior Management Advisor jobs in Sydney, New South Wales, Australia.Associate Managing Consultant/Senior Business Analyst, Advisors Program Management-R-250823St Leonards, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia $110,266.00-$122,058.00 3 weeks agoSydney, New South Wales, Australia 6 days agoGreater Sydney Area A$174,107.00-A$174,107.00 4 hours agoSydney, New South Wales, Australia 5 days agoSecurities Services - Operations - Business ManagerSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 21 hours agoP&C Case Management Advisor. 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