Job Title

YOUR OPPORTUNITY We are seeking a Customer Care Consultant to join our Trade Store team based in Toowoomba QLD. You will work with a friendly and supportive team to serve customers via phone and email, and support our Trade Counter as needed. We offer excellent training and career development opportunities. Join a Wesfarmers business and build your long-term future with us! Your Key Responsibilities Include, But Not Limited To Provide high-level customer service via phone, email, in person, and other systems Support the Trade Store counter, handle customer requests, stock replenishment, housekeeping, and ad hoc duties Respond promptly to requests, own inquiries, and find quick resolutions within set timeframes Understand customer sales history to identify service needs and pursue upsell opportunities Inform customers about new products and services where applicable To Be Successful, You Will Have Strong verbal and written communication skills Computer proficiency and Microsoft Office experience Proactive thinking and ability to think outside the box Retail experience and industry knowledge are advantageous but not essential (training provided) Culture & Benefits We value and support our employees with benefits including: Team member discount card for Kmart, Bunnings, Target & Officeworks Flexible working options through our All Can Flex program Annual Wesfarmers share plans Refer-A-Friend program earning up to $2,000 per referral Team events, celebrations, birthdays, milestones, BBQs Discounts from over 300 corporate partners Paid parental leave and more Next Steps If you meet most of the criteria and wish to apply, please submit your application. We will contact suitable candidates as applications are received. Our recruitment process includes background checks, including a pre-employment medical and drug & alcohol testing. Blackwoods promotes diversity and encourages applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTQI+ community members, and individuals with disabilities. Our Story Blackwoods is Australia''s leading supplier of industrial and safety supplies, with over 140 years of supporting businesses of all sizes. We stock over 300,000 products from top brands, serving customers from iconic landmarks to local mechanics. With over 50 branches and 6 Distribution Centres nationwide, our people are central to our success. Being part of Wesfarmers offers endless opportunities to make a difference. Join us and help build a better Australia. #J-18808-Ljbffr