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Join to apply for the APS6 Senior Service Analyst role at Department of Employment and Workplace Relations3 days ago Be among the first 25 applicantsJoin to apply for the APS6 Senior Service Analyst role at Department of Employment and Workplace RelationsGet AI-powered advice on this job and more exclusive features.$101,833 - $111,979APS Level 6Melbourne, VIC; Bendigo, VIC; Canberra, ACT; Sydney, NSW.$101,833 - $111,979About The Department Of Employment And Workplace RelationsWe are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer.We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or re-training to take advantage of emerging employment opportunities.With us, your work directly contributes to shaping the employment landscape. Whether you are engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment.It is our ambition to do things differently, to create the department of great jobs where our people reflect our purpose.The RoleReporting to the Assistant Director for the Digital Platform Management Team, the APS6 Senior Service Analyst is responsible for providing advanced technical support, troubleshooting complex issues, and ensuring seamless IT operations. They may manage software issues, drive service improvements, and mentor junior staff. Highly skilled in identifying emerging technical problems, research, and documentation. The Senior Service Analyst will assist the IT Team leader for Digital Platform Management in building and maintaining process and structure around IT Service Monitoring and Incident Management.We are a culture-driven organisation that values collaboration, innovation, and continuous improvement. As a Senior Service Analyst, you will play a key role in ensuring the performance, reliability, and evolution of our digital services. This role is ideal for someone who not only brings deep technical and analytical expertiseparticularly in incident management, Dynatrace, and Azure Application Insightsbut also thrives in a team-oriented environment and acts as a positive influence across teams. Youll help shape a high-performing, supportive culture while driving service excellence and operational resilience.Duties And ResponsibilitiesResponsibilities of the APS Level 6 may include:Lead incident management activities, including triage, coordination, communication, and resolution of major incidents.Analyse service performance data to identify trends, recurring issues, and areas for improvement.Develop and maintain service dashboards, reports, and KPIs to monitor service health and performance.Collaborate with technical teams to investigate root causes and implement corrective and preventive actions.Drive continuous improvement initiatives across incident, problem, and change management processes.Act as a liaison between IT teams and business stakeholders to ensure service expectations are met.Participate in post-incident reviews and ensure lessons learned are documented and acted upon.Mentor junior analysts and contribute to the development of service management best practices.EssentialQualifications and EducationProven experience managing high-impact incidents and leading cross-functional response teams.How To ApplyApplicants are required to provide a summary (no more than 500 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.TheIn the eRecruit (the departments online recruitment system) you will also need to:upload a Curriculum Vitaeprovide contact details for 2 Referees.EligibilityDont meet all the role requirements?At DEWR we are dedicated to building a diverse and inclusive workforce and seek to recruit staff with a wide range of backgrounds, skill levels, disciplines and working styles. If this role resonates with you and you are excited about making an impact, but your past experience doesnt align perfectly, we encourage you to apply anyway.Citizenship - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.Security Clearance - our successful candidate is required to hold, or have the ability to obtain, and maintain a Baseline security clearance.Please refer to the Job Information Pack for more information about the role.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesGovernment AdministrationReferrals increase your chances of interviewing at Department of Employment and Workplace Relations by 2xSign in to set job alerts for Service Analyst roles.Sydney, New South Wales, Australia 3 weeks agoField Service Management Business AnalystSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 23 hours agoSydney, New South Wales, Australia A$80.00-A$100.00 3 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 18 hours agoSenior Strategy Analyst, Ground ExperienceBankstown, New South Wales, Australia A$700.00-A$800.00 5 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 5 days agoElizabeth Bay, New South Wales, Australia 17 hours agoSydney, New South Wales, Australia A$135.00-A$135.00 4 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$120,000.00-A$140,000.00 3 weeks agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 6 days agoBusiness Analyst - Program Management OfficeSydney, New South Wales, Australia 6 days agoMillers Point, New South Wales, Australia 3 days agoParramatta, New South Wales, Australia 2 weeks agoMacquarie Park, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 22 hours agoWere unlocking community knowledge in a new way. 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