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Join to apply for the Senior Manager Fullstack Engineering role at NSW Department of Customer Service1 day ago Be among the first 25 applicantsJoin to apply for the Senior Manager Fullstack Engineering role at NSW Department of Customer ServiceGet AI-powered advice on this job and more exclusive features.NSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$145,378.00/yr - A$168,130.00/yrSenior Manager Fullstack EngineeringEmployment Type: OngoingLocation: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)Grade: Clerk Grade 11/12Salary Range: $145,378 - $168,130 base salary dependent on experience, plus 11.5% superannuationWho we areThe Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.The opportunityWe are excited to be inviting applications for the opportunity of Senior Manager Fullstack Engineering for Government Technology Platforms, within Digital NSW as it transforms to become the state''s trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW.This role leads the engineering capability that support our platforms, digital experiences and integrated products. The oversight for this role involves tech stacks using React, Node.js, Swift, Kotlin and .Net C#.In this people focused role you will lead the establishment and continuous improvement of configurations and engineering practice that is efficient, scalable and cost effective across multiple platforms. You will build and develop a team of highly effective engineers including managing resource allocations to products. You will champion and embed ways of working including Jira discipline and organisational hygiene practices to enable effective delivery and operations.Day to Day ResponsibilitiesLeadership, Strategy, and Delivery Oversight:Define and align technical and product strategy with business goals.Oversee execution across multiple Agile teams, ensuring quality and delivery timelines.Provide coaching and mentorship to engineering leaders and engineers.Drive continuous improvement and implement best practices across teams.Manage hiring, resource allocation, and team development.Ensure adherence to security, compliance, and DevOps best practices.Cross-Functional (SAFe):Collaborate with Release Train Engineers (RTEs), Product Management, and System Architects to remove roadblocks and align with the Agile Release Train (ART) strategy.Participate in Program Increment (PI) Planning to prioritise work, manage dependencies, and track progress across teams.What you will bring to this rolePeople focused energy, driving continuous improvement and ability to adapt to individuals to maximise potentialExperience in leading and managing a technical team including setting clear goals, driving performance metrics, and supporting professional development initiatives to ensure high-quality, efficient, and compliant services that enhance customer experienceExperience in collaborating and developing effective communication channels with product leads, senior managers and operational support teamsExtensive experience in implementing and upholding consistent engineering practices for end-to-end product development ensuring high-qualityExperience in partnering with specialist teams to develop talent growth, acquisition and retention strategies that enhance engineering capabilities.Demonstrated experience building effective teams and managing performance of individuals; exposure to formal performance management processes is preferredEssential requirementsRelevant Tertiary qualifications and/or equivalent experienceProven success in managing complex stakeholder relationships and leading high-level negotiations and partnershipsExperience fostering a culture of innovation, accountability, and continuous improvement within a technical discipline or teamProven experience in overseeing engineering execution that aligns with strategic priorities, including risk, blocker, and dependency managementExperience in leading technical or engineering teams in an agile environmentDemonstrated proficiency in working with modern technology stacks, including React, Node.js, and the .Net framework using C#Desirable requirementsExperience and certifications in SAFeExperience in Kotlin and SwiftExperience in implementing DevOps methodologies and lean practices to streamline software development lifecyclesAI StatementThe NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.Salary Grade 11/12, with the base salary for this role starting at $145,378 base plus superannuationClick Here to access the Role Description. For enquiries relating to recruitment please contact Adam Baghdadi via Adam.Baghdadi@customerservice.nsw.gov.au.Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: 9th of July 10am 2025Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Adam.Baghdadi@customerservice.nsw.gov.au or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment processSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesInformation ServicesReferrals increase your chances of interviewing at NSW Department of Customer Service by 2xGet notified about new Senior Engineering Manager jobs in Sydney, New South Wales, Australia.Senior Software Engineering Manager (Relocation to Bangkok)Sydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 3 weeks agoDirector of Engineering - Data Center InfrastructureSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 months agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoManager, Software Engineering Lead High-Impact Teams & ProjectsSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoEngineering Director, GTPN Platform (Relocate to Singapore)Sydney, New South Wales, Australia 2 weeks agoManager, Software Engineering - Teamfight Tactics - Core TechSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 4 weeks agoSenior Engineering Manager in FinTech (Bangkok based, relocation provided)Software Engineering Manager, Google PhotosSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoDirector of Engineering - Core ExperiencesSydney, New South Wales, Australia 2 days agoEngineering Manager (BE) - Design Gateway - Remote across ANZEngineering Director, GTPN Platform (Relocate to China)Director of Product | Engineering ExcellenceSydney, New South Wales, Australia 1 hour agoSoftware Engineering Manager, Open Source SecuritySydney, New South Wales, Australia 2 weeks agoSenior Machine Learning Engineering ManagerManager, Software Engineering Lead High-Impact Teams & ProjectsChatswood, New South Wales, Australia 1 week agoRegional Practice Director - Automation EngineeringSoftware Engineering Manager - Sustaining EngineeringSydney, New South Wales, Australia 1 month agoEngineering Director - Core Infrastructure (AU Remote)Sydney, New South Wales, Australia 20 hours agoDirector ML Ops, Infrastructure and EngineeringMoorebank, New South Wales, Australia 1 week agoMacquarie Park, New South Wales, Australia A$180,000.00-A$220,000.00 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 6 days agoWere unlocking community knowledge in a new way. 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