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2 days ago Be among the first 25 applicantsSalary: $215,000 TRPWork Type: Full Time, Fixed Term (3-year Project-based Contract)Public Sector People on behalf of Randwick City CouncilDrive strategic transformation and deliver exceptional customer experiences at a progressive metro Council.Public Sector People are proud to be partnering with Randwick City Council to recruit a dynamic and visionary Manager Customer Experience. This is a unique opportunity to champion a customer-first approach across all Council touchpoints, developing integrated systems and fostering a collaborative culture that enhances community connection and service excellence.Location: Randwick, NSWSalary: $215,000 TRPWork Type: Full Time, Fixed Term (3-year Project-based Contract)Public Sector People on behalf of Randwick City CouncilDrive strategic transformation and deliver exceptional customer experiences at a progressive metro Council.Public Sector People are proud to be partnering with Randwick City Council to recruit a dynamic and visionary Manager Customer Experience. This is a unique opportunity to champion a customer-first approach across all Council touchpoints, developing integrated systems and fostering a collaborative culture that enhances community connection and service excellence.About The RoleReporting to the Director Corporate Services, you will be responsible for:Shaping strategic direction as part of the Councils Leadership TeamLeading the development and implementation of customer-centric systems and digital platformsCoaching teams to ensure community members receive responsive and accurate serviceUsing data, analytics and feedback to design tailored engagement strategiesPartnering across Council departments to embed collaborative and consistent service deliveryDriving continuous improvement and innovation in all areas of customer experienceWhat Youll Bring:Degree qualifications in business, customer service, administration, or significant experience in leading complex customer service environmentsExperience resolving high-stakes customer issues in a complex settingHigh-level strategic planning and budgeting skillsExpertise in interpreting data and insights to guide decision-makingStrong leadership presence and values-aligned decision-makingDemonstrated experience in managing transformational change and embedding a culture of service excellenceWhy Randwick?Champion innovation and community-centred service in a high-impact leadership roleJoin a forward-thinking Council with a strong commitment to continuous improvementShape the future of local government customer experienceCollaborate with a progressive and inclusive leadership cohortReady to lead a customer-first transformation at one of Sydneys most innovative LGAs?Reach out to Esme Lynch at Public Sector People on 0413 282 765 today. Alternatively, please email esme@publicsectorpeople.com.au.Applications must be submitted online by 11:59pm, Monday 7th July 2025.Please note, recruitment activity will commence prior to the closing date.Seniority levelSeniority levelDirectorEmployment typeEmployment typeContractJob functionJob functionGeneral Business and AdministrativeIndustriesArchitecture and Planning, Government Administration, and Government Relations ServicesReferrals increase your chances of interviewing at Public Sector People by 2xGet notified about new Customer Experience Manager jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSenior Customer Success Manager, Sales SolutionsSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia A$80,000.00-A$95,000.00 2 weeks agoAssociate Director Customer Experience Strategy & InsightsSenior Customer Success Manager, Corporate | ANZSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 7 months agoSenior Customer Success Manager, Corporate | ANZSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia A$70,000.00-A$75,000.00 1 month agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoSenior Customer Experience Manager, EarnerSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$180,000.00-A$180,000.00 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$100,000.00-A$130,000.00 4 weeks agoSydney, New South Wales, Australia 2 weeks agoSenior Customer Success Manager, Public SectorSydney, New South Wales, Australia 2 weeks agoSurry Hills, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 4 hours agoPyrmont, New South Wales, Australia 1 month agoMillers Point, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 2 months agoCustomer Delivery Experience Manager, ACESCustomer Success Manager - 100% remote - APACWere unlocking community knowledge in a new way. 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