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Join to apply for the Category Specialist - Skin role at SILK Laser Clinics4 days ago Be among the first 25 applicantsJoin to apply for the Category Specialist - Skin role at SILK Laser ClinicsGet AI-powered advice on this job and more exclusive features.Purpose of the Role:Reporting to the Head of Skin, the Category Support Specialist will play a pivotal role in driving the growth and development of our skincare category. With a primary focus on pricing strategies, cost management, and standard operating procedures, this role will ensure the category''s success through effective performance measurement, tactical initiative implementation, and staying abreast of market trends.About The JobPurpose of the Role:Reporting to the Head of Skin, the Category Support Specialist will play a pivotal role in driving the growth and development of our skincare category. With a primary focus on pricing strategies, cost management, and standard operating procedures, this role will ensure the category''s success through effective performance measurement, tactical initiative implementation, and staying abreast of market trends.Key RelationshipsOverall Sales, Profitability, Strategy & Growth of the Category:Collaborate with the Head of Skin to develop and review reports and metrics to achieve revenue and margin targets.Conduct competitor analysis to inform pricing and promotional initiatives.Research industry trends and propose improvements to promotional strategies.Lead detailed sales analysis and stakeholder consultation to drive category performance.Identify growth opportunities within clinics and assist in service optimization.Learning & DevelopmentEstablish and maintain category standard operating procedures.Assist in sourcing content for training modules and materials.Ensure education training content aligns with category policies and procedures.Support the development of learning pathways for therapists.New Product DevelopmentCollect and analyze data to support new product development decisions.Implementation /ReportingCreate relevant content for newsletters and internal communications.Manage category tickets and queries from clinics.Coordinate category meetings and training sessions.Maintain category handbook content and clinic standards.Provide marketing assistance and engage with the category.Track team incentives and sales performance metrics.Clinic And Customer SupportServe as the primary point of contact for category-related queries.Conduct training sessions for clinics on category processes.Provide support to franchisees with commercial queries.ComplianceEnsure compliance obligations are met through documentation and protocol updates.Support clinical department compliance as needed.Adverse Event Management / Customer SupportAssist clinical department with adverse event management.ExperienceKey Requirements:Previous category support experience in services, retail, or related industries.Strong communication, organizational, and negotiation skills.Proficiency in Microsoft Office.Customer service experience is advantageous.Core CompetenciesProficient computer skills with high accuracy and attention to detail.Effective prioritization and time management abilities.Proactive, positive attitude with strong written and verbal communication.Customer-focused and collaborative team player.Willingness to learn and work independently across platforms.Tertiary QualificationsTertiary qualification in business preferred but not essential.Knowledge of aesthetics category and relevant technologies.About UsAre you ready to be part of something extraordinary? SILK Laser Clinics, a dynamic member of the Wesfarmers Group, is expanding rapidly, boasting over a network of approximately 146 laser, skin and body clinics across Australia and New Zealand. Our brands, including SILK Laser Clinics, Australian Skin Clinics, and The Cosmetic Clinic, cater to around 2 million clients, offering cutting-edge treatments and exceptional service.BenefitsBy joining SILK Laser Clinics, you''ll have the opportunity to build your career with an innovative and successful organisation. As part of the Wesfarmers Group, further career development and training opportunities await. Enjoy generous benefits, including free laser treatments and discounts on products and services.Join us in shaping the future of skincare and beauty. If you are passionate about driving growth, fostering innovation, and delivering exceptional results, we invite you to apply for this exciting opportunity.To apply, please submit your resume and cover letter detailing your relevant experience and why you''re the ideal candidate for this role. We look forward to hearing from you!Note: Only shortlisted candidates will be contacted for further consideration.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionMarketing and SalesIndustriesWellness and Fitness ServicesReferrals increase your chances of interviewing at SILK Laser Clinics by 2xGet notified about new Category Specialist jobs in Surry Hills, New South Wales, Australia.Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 3 hours agoSydney, New South Wales, Australia 4 days agoClient Partner Retail (Sydney and Melbourne)Sydney, New South Wales, Australia 5 days agoClient Partner Commerce (Retail, Fashion, Lifestyle)Sydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 4 days agoAssistant Category Manager Own Brand ToyBaulkham Hills, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 23 hours agoCategory Manager / Senior Category ManagerAssistant Category Manager Own Brand ToySydney, New South Wales, Australia 2 weeks agoChatswood, New South Wales, Australia 22 hours agoBaulkham Hills, New South Wales, Australia 6 days agoMillers Point, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 13 hours agoZetland, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 15 hours agoSydney, New South Wales, Australia 4 days agoBaulkham Hills, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 2 weeks agoChatswood, New South Wales, Australia 1 week agoMacquarie Park, New South Wales, Australia 2 weeks agoMacquarie Park, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 days agoWere unlocking community knowledge in a new way. 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