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Join to apply for the Client Account Manager role at PointsBet4 days ago Be among the first 25 applicantsJoin to apply for the Client Account Manager role at PointsBetGet AI-powered advice on this job and more exclusive features.About UsAt PointsBet, we have only built a fraction of what we have imagined.About UsAt PointsBet, we have only built a fraction of what we have imagined.PointsBet is a leading name in the online gaming industry, delivering top-tier sportsbook and online gaming experiences to customers across Australia and Canada. With a passion for innovation and a commitment to responsible gaming, were dedicated to crafting digital products that thrill, engage, and perform. Our mission is to redefine entertainment through cutting-edge design and technology.About The RoleAn exciting opportunity has arisen to join PointsBet as a Client Account Manager. Reporting to the Head of VIP, we are looking for a smart, capable and focused Account Management professional who excels in their ability to manage clients accounts while creating repour and trust within the brand. As a PointsBet Account Manager, you will be responsible for managing valued and loyal clients through face-to-face contact, calls and emails with your clients.All your work will focus on delivering consistent and well thought out management to ensure your clients receive the best possible service within the industry. This role is ideally suited to an enthusiastic, self-motivated individual with ability to quickly and easily develop relationships, who has a strong personal interest in sports, horse racing and wagering and is looking to develop a career within the industryRole ResponsibilitiesDevelop and maintain trusted relationships with new and existing high value clients to determine their existing and future business needs.Understand the client''s objectives, buying criteria and decision-making process and forming long-term partnerships with individuals.Actively and successfully manage the assigned accounts from start to finish including managing and maintaining your relationship, ensuring all enquiries are followed through.Identify and grow opportunities within your client base and collaborate with the premium team to ensure maximum growth.Present innovative business solutions to potential clients through direct communication i.e. face-to-face meetings, telephone calls and/or via sms/email.Ensure the timely and successful delivery of products, in line with customer needs and objectives.Hosting clients at industry events.Support sales and marketing initiatives to drive sales.Analysis of client behaviours and overall value to the businessProactively manage the Responsible Gambling practices of our customerSetting up client specific offers and see though from concept to executionRequired Skills And Qualifications5+ years experience in Account Management (within a similar or relevant industry).Good interpersonal skills and the ability to communicate at all levels within the business are essential.A willingness to represent the company and host clients at events and sporting events (day/night - weekend work is required)Experience within the gaming and/or wagering industry is highly regarded.Exceptional listening, negotiation and presentation skills.Previous experience in a sales role (ideally wagering).The initiative to go above and beyond and act on opportunities in a timely manner.A willingness to learn, harnessed with a proactive personality and a good work ethic are equally vital.Demonstrated success in achieving KPI targets (weekly, monthly, quarterly etc.)Client focused i.e. committed to delivering innovative solutions that are tailored specifically to clients needs.Demonstrates empathy and understanding within the work environment expressing opinions appropriately, listening to the message being delivered, and appropriately managing errors and possible conflicts.Proven ability to manage multiple projects at a time, under challenging circumstancesMeticulous attention to detail and the quality of work produced; ensuring excellence and always seeking ways to improve output.Drive and determination to continuously develop one''s own skills and competencies to assist the continued/ongoing growth and success of PointsBet.The PB Perks!PointsBet Flex Program - Enjoy hybrid working, "Work from Anywhere" weeks and sabbatical leave, to name a few.PointsBet Day - Celebrate your PointsBet anniversary with a day off.Annual Bonus Scheme - Recognising exceptional performance, our bonus program rewards great work with additional earnings on top of competitive salary packages.Parental Leave - 18 weeks for Primary Carers and 4 weeks for Secondary Carers.Employee Assistance Program - Access support whenever you need it.Additional Perks - Social events, gym classes, pet friendly offices, stocked kitchens, sporting event tickets, wellness programs and more!Join us in our journey to change the game, innovate daily and create a platform that sports lovers across the globe can trust and enjoy.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionIndustriesIT Services and IT Consulting, Information Services, and Gambling Facilities and CasinosReferrals increase your chances of interviewing at PointsBet by 2xSign in to set job alerts for Client Account Manager roles.Sydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia A$200,000.00-A$250,000.00 1 month agoSydney, New South Wales, Australia 3 days agoAssociate Mid-Market Account Executive Sub 100Sydney, New South Wales, Australia 3 days agoAccount Executive, Platforms (New Business)Sydney, New South Wales, Australia 4 days agoMacquarie Park, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 days agoAccount Executive - Content and CommerceSydney, New South Wales, Australia 5 months agoSydney, New South Wales, Australia A$120,000.00-A$240,000.00 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 2 weeks agoNational Account Executive - Strategic GrowthNational Account Executive Caterers, Recreation, RetailChatswood, New South Wales, Australia 1 week agoSenior Customer Success Manager, Sales SolutionsSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia A$95,000.00-A$190,000.00 2 weeks agoSydney, New South Wales, Australia 17 hours agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoAccount Executive/Senior Account ExecutiveSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 9 months agoSurry Hills, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 6 days agoWere unlocking community knowledge in a new way. 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