Job Title

Job DescriptionA dynamic and constantly evolving rolewithinthe Jetstar Airport Operations TeamPermanent full-time opportunity, working across a 7-day rotational shift rosterBased at Melbourne AirportThe OpportunityThe Jetstar Airports team play a pivotal role in supporting the operational excellence of our passionate, frontline airport team. Creating a safe and enjoyable customer experience is at the heart of what we do. As the Airports Resourcing and Operations Specialist, you will hold multiple responsibilities, including being the key focal point for communication and information provision for multiple stakeholders within the airport precinct and the Jetstar Operations Centre.Reporting to the Airport Operations Manager, this role is responsible for providing day of operations workforce planning co-ordination and allocation, including managing the Real Time application to ensure that airports have sufficient staffing levels todeliver safe, efficient operations.Success in this role will be delivered by enthusiastic, safe and responsible, solution focused team members who are passionate about ensuring our teams and the operation are provided the support to deliver outstanding outcomes whilst understanding our efficient and lean operating model.The core responsibilities of this role will be:Review and optimise resource allocations 48 hours in advanceManaging day of operation tasking for Airport Customer Service (FOH) teamsWorking within key KPIs based on safe resourcing levels and labour cost managementCo-ordinate aircraft movements in collaboration with the Jetstar Operations Centre (JOCC), Jetstar Engineering, Melbourne Airport, the ground services providers, and other stakeholders.Provide daily, weekly, and monthly operational and labour reporting for Airport ManagementUsing data, identify opportunities to improve operational and OTP outcomesManage the governance of SERP compliance at the airport and provide Airport Management support of SERP in portfolio airports.To be considered, key skills will include:Significant knowledge of day-to-day coordination, safety management and operational efficiency in the airport services environmentExcellent communication skills and good attention to detail in a fast paced environment with time sensitive deadlinesResults driven and resilient approach with the ability to achieve goals despite obstacles, setbacks or uncertaintyStrong problem-solving capability and the ability to remain calm under pressure without losing focus on the bigger pictureAbility to build effective workplace relationships through developing trust and confidence with othersExpertise in appropriate application tools and strong computer literacyA change agent who challenges the status quo and embraces and drives change and continuous improvement initiativesAbility to work within a shift rosterOur CultureJetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, youll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. Youll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.Our BenefitsTeam members have access to heavily discounted fares to destinations all over the world not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.Inclusion and DiversityJetstar is an equal opportunity employer, so by coming to work for us, youll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application.Applications close: Wednesday 9th July, 2025 #J-18808-Ljbffr