Job Title

We are somewhat differentHannover Re - more than 3,500 employees at locations all over the world.Our strength? Connecting Power: We rely on each other.As a reinsurer, we protect customers in the event of a claim. This requires customised, innovative solutions. Solutions that worked yesterday may be outdated tomorrow. We challenge ourselves and continuously optimise our services, advice and products. All this makes us one of the leading and most profitable reinsurance groups in the world as well as a reliable employer.We are a major player in the Life & Health reinsurance market in Australia and New Zealand and we have the benefit of being small and nimble but with the financial backing of one of the largest reinsurers in the world. We currently have an exciting opportunity in our Life & Health subsidiary in Sydney which plays a major part in the success of Hannover Re globally.You can look forward toWe are seeking a Claims Coordinator to join our team. The role will be a permanent position reporting directly to our Claims Administration Team Manager.About the roleAs a Claims Coordinator you will be responsible for coordinating end-to-end administration on all primary insurance claims processing. Claim types include but are not limited to Death, TPD, Terminal Illness and Income Protection claims.Main tasks include claim lodgement, assessment of claim eligibility, following up outstanding documents, processing payments, providing claim updates and sending payment letter correspondence.Liaising directly with internal and external key stakeholders such as the life insured, super funds, administrators, distributors, brokers and corporate clients on updates and outstanding claim requirements is a critical function of the role.Duties and Responsibilities:Interpret policies and assess insurance claims with accuracy and efficiency, ensuring compliance with all service standards.Manage end-to-end claims processes, including data entry, arranging medical assessments, and coordinating with external service providers.Communicate proactively with clients regarding claim progress, addressing outstanding information and providing exceptional support.Process claim payments and documentation for Death (Group) & Funeral (Retail) claims, maintaining the highest quality and timeliness.Identify risks and contribute to process improvements, playing a vital role in upholding regulatory standards and operational excellence.Driving continual improvement to improve ways of working that remove waste, duplication or risk and improve team, customer and / or business outcomes.You come equipped withExperience & Qualifications:Basic to medium level excel skillsDemonstrated knowledge of Life Insurance Code of Practice and Claims Handling AFSL obligationsExperience working with a Claims Management System (CMS) & processing paymentsTechnical knowledge in policy application and claims administrationExcellent organisation, attention to detail and ability to prioritise effectivelyClear and effective communication both written and verbalStrong analytical, project support and problem-solving skillsFocus on continuous improvement opportunities and open to learning new skillsAbility to work with minimal supervision and as part of a teamShould you be selected, as part of the assessment process for this role, you will be required to complete testing to assess your level of knowledge, skills and ability to assess information in line with the requirements of this role.Personal Qualities:StrategicResourcefulHighly self-motivatedProfessionalVersatileDiplomaticIt is a requirement that all applicants have unlimited rights to work in Australia i.e. must either be an Australian citizen or have permanent residency.What do we offer you:Are our values "Responsibility", "Drive" and "We-Spirit" aligned with yours? We foster a culture of respect in our workplace, supporting and encouraging respectful communication and behaviours, acknowledging differences and honouring the people we interact with, taking the time to understand their needs and perspectives.Atmosphere: You will find an international working environment with short decision channels, an open feedback culture and a sense of community shaped by mutual respect and a readiness to help.Benefits: We value every individual and consider our people to be important to the success of our business with each of us working together to contribute to a common success. Structured onboarding, hybrid working arrangements, EAP as well as modern offers for personal development and wellness activities, we prioritise employee wellbeing and engagement.Prospects: You contribute your specialist and methodological expertise, and we offer you fresh input and the opportunity to further develop your potential - including room to come up with innovative ideas and act on them!Only together can we achieve our objectives.Would you like to find out more about Hannover Re Australia? Visit our careers site: not only offer a job and a title, but if you are looking for an organisation which values its people and is "Somewhat Different", then we want to hear from YOU! All you need to do is hit apply.No agencies please.Boost your careerFind thousands of job opportunities by signing up to eFinancialCareers today. #J-18808-Ljbffr