Job Title

1X EL1 Salesforce Senior Support EngineerJob Description:Australian Citizens residing in Australia only respond.DutiesMaintain and configure Service Cloud, Health Cloud and Digital Experience applicationsExhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools.Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration proceduresPerform ongoing system administration including maintaining users, monitoring application metrics, managing salesforce configurations and data integrityDeployment of changes via existing DevOps frameworkPerform interrogation of various log sources to investigate issuesEvaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/usersDevelop and maintain documentation on processes and configurationLiaise with internal and external stakeholders across various disciplines (business, architecture, data etc.)Work within an Agile delivery methodologyTroubleshooting API and integration issues with different applications e.g. Mulesoft.Development of meaningful event monitoring and alertingKnowledge transfer and training within the teamAddress each selection criteria.1. More than 5 years experience within Salesforce eco-system.2. Experience/Exposure with Salesforce Industries including Omni Studio3. Exposure to OOP and Apex (Triggers, Controller, Classes) for debugging and managing minor enhancements.4. Certified Salesforce Admin ADM201 or ADM211 & Platform App Builder5. Demonstrable strong problem-solving and trouble-shooting skills, patience, and an understanding of how their role impacts the overall customer experience is essential.1. Platform Developer 1 Certification or Omnistudio Certification.3. Work within an Agile delivery methodology.Required Skills: #J-18808-Ljbffr