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Customer Service & Digital Marketing OfficerCustomer Service & Digital Marketing OfficerGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Marathon Food Industries Pty LtdStrategic FMCG Leader | Specialising in Commercial Operations, Supply Chain & High-Value Brand PartnershipsCustomer Service & Digital Marketing OfficerKensington, MelbourneMarathon Food Industries is an Australian-owned, family-run business is a leading producer of premium frozen and ambient food products, servicing both foodservice and retail markets across the country. With a proud heritage, strong community ties, and a commitment to innovation, we are looking for an experienced and creative individual to join our growing team.We are currently seeking a Customer Service & Digital Marketing Officer a unique hybrid role that blends front-line customer service with dynamic digital marketing responsibilities. If you enjoy variety, working across departments, and contributing to both operations and brand storytelling, this is the role for you.About the Role:Reporting directly to the Chief Financial Officer, youll support our customers across foodservice and retail channels while also helping to shape and deliver our online brand presence. Youll also play a role in our growing portfolio of sponsorships and marketing activations.Key Responsibilities:Customer ServiceManage incoming orders via phone, email, and EDI systemsCoordinate with production and logistics teams to ensure accurate and timely deliveryProvide customers and sales reps with product, pricing, and delivery informationHandle PODs, pallet tracking, and invoicing via Business CentralRespond to customer inquiries and complaints with a solutions-focused mindsetDigital Marketing & ContentMaintain and update the Marathon website with current content, promotions, and product informationCreate and schedule content across our social media platforms using Meta Business SuiteWork closely with internal teams and external providers to execute targeted digital campaignsHelp plan, style, and catalogue product photography alongside our in-house teamSupport our consumer-facing activations, including those linked to key partnerships such as the Geelong Football ClubGrowth & Brand EngagementHelp bring to life our brand at stadiums and large-scale events through creative, engaging marketing contentContribute ideas and content to upcoming partnership opportunities designed to raise brand visibility on a national stageWhat Were Looking For:3+ years experience in customer service or marketing, ideally within FMCGStrong written and verbal communication skillsExperience with social media platforms (Instagram, Facebook, LinkedIn, Meta Business Suite)Some exposure to content styling or design tools (Canva, Adobe Suite) is a bonusStrong attention to detail, a solutions mindset, and the ability to manage competing prioritiesFamiliarity with ERP systems such as Microsoft Dynamics 365 Business Central is desirableWhy Join Us?This role offers more than just a desk job. Youll be at the intersection of customer operations and brand building. Youll contribute to key partnerships like our proud alignment with the Geelong Football Club, and youll be involved in exciting new projects that aim to bring our products to national attention through major event and venue marketing.Youll be working in a supportive, tight-knit team where your ideas will be heard and your contributions valued.Working Hours:Full-time, Monday to Friday between 9.00am and 5.00pm (flexible start/finish within these hours).Applications close: Friday 18 th July 2025If youre a passionate communicator with a flair for content and a love of food, wed love to hear from you.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeIndustriesFood and Beverage ManufacturingReferrals increase your chances of interviewing at Marathon Food Industries Pty Ltd by 2xSign in to set job alerts for Customer Service Officer roles.Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoEast Melbourne, Victoria, Australia 1 day agoMelbourne, Victoria, Australia 1 week agoEast Melbourne, Victoria, Australia 1 day agoBayswater, Victoria, Australia 5 days agoPort Melbourne, Victoria, Australia 1 day agoSouthbank, Victoria, Australia 1 week agoCustomer Experience Specialist - ServicesMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 5 days agoKeilor East, Victoria, Australia 6 days agoCremorne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 month agoPort Melbourne, Victoria, Australia 1 day agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoBranch Customer Service - Epping Area - Expression of InterestMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoDerrimut, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 months agoCustomer Service Officer (Scheduling/Rostering)Melbourne, Victoria, Australia 3 hours agoHeatherton, Victoria, Australia 6 days agoCremorne, Victoria, Australia 21 hours agoCustomer Administration Officer - Part TimeMelbourne, Victoria, Australia 5 days agoOakleigh, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 5 hours agoWere unlocking community knowledge in a new way. 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