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Customer Success Implementation Executive (Independent Schools)Customer Success Implementation Executive (Independent Schools)4 days ago Be among the first 25 applicantsCome shape the future of education with us.At Compass, we''re on a mission to transform the school day for everyone. From staff and students to families and administrators, we build smart, seamless technology that empowers people to focus on what really matters: learning, growing, and thriving.That mission has fuelled our growth into a global scale-up, now supporting over 5,000 schools across 3 countries. Backed by a team of 260+ passionate professionals, our all-in-one school management platform is redefining how education communities connect, communicate, and operate.About The RoleAs a Customer Success Executive, you will lead and deliver successful end-to-end Compass implementation for our schools in the Independent School sector.Acting as a key liaison between clients and internal teams, this role drives effective project execution, change management, and stakeholder alignment. It combines hands-on consulting, training, and configuration guidance.What you''ll do:Act as a key liaison with client personnel to ensure project milestones and deliverables are clearly communicated, understood and on trackConduct regular training sessions with client teams to support system configuration, testing and operational efficiencyFacilitate personalised consulting engagements, offering guidance on workflows, configuration best practices and business process alignmentDrive effective change management processes by ensuring all configurations are tested, iterated, approved and successfully deployedLead the implementation of multiple product modules across a unified platform or solution suiteOversee and manage end-to-end software implementations for complex or strategic customers, ensuring delivery is on time and of high qualityPartner closely with the client-side project manager to support clear communication and stakeholder alignmentCoordinate across assigned implementation resources to ensure all project components are progressing according to planCollaborate with internal consultants, engineers and cross-functional teams to align on implementation timelines and executionShare client-specific context and considerations with internal stakeholders. This may include regional market insights, project timelines and strategic prioritiesAct as a lead representative for the implementation function by partnering with Sales, Product and Customer Experience teams to ensure a cohesive customer journeyProvide mentoring and onboarding support for junior implementation team membersRequirementsAbout YouWe are looking for someone who has:Demonstrated ability to lead complex software implementations, manage competing priorities and ensure high-quality, on-time delivery for our Independent SchoolsPrevious experience in the education sector, whether as a teacher or in roles such as Customer Success or Implementation Consultant, is greatly appreciated. Familiarity with the Compass platform would also be advantageousExceptional verbal and written communication skills, with a strong ability to build positive, trusted relationships with clients, educational staff, and senior stakeholders.Confidence in managing stakeholder expectations, facilitating alignment, and communicating risks and progress with clarityA motivated, enthusiastic attitude with a demonstrated service mindset and the ability to lead by example. You are passionate about delivering value and creating a positive customer journey at every stageSkillsets in guiding customers through business process alignment, configuration best practices, and organisational change management to ensure successful adoption of technology solutionsExperience in working closely with internal teams, including product, sales and customer success to ensure alignment on project goals, timelines, and executionProven ability to deliver effective, engaging training and mentoring to client teams, helping them build operational efficiency and confidence with the platformThe ability to thrive in fast-paced environments, remain composed under pressureA proactive and solutions-focused mindset who can navigate ambiguity, quickly adapt to changing client needs, and drive creative problem resolutionWillingness and ability to provide support and guidance to junior team members, fostering a culture of learning and excellence within the teamBenefitsWhat''s in it for you?We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environmentA flexible working environment - our teams work 3 days from our office in Melbourne!Learning & Development opportunities - we want you to grow and get the most out of your role!24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone supportIt is a really exciting time to join Compass. We are growing and are looking for ambitious individuals who want to grow alongside us. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.Prior To Commencing Employment, You Require:a valid Employee Working With Children Checka satisfactory National Police Checkverification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificateReady to make a difference?Apply today and help us empower schools to focus on what matters most: teaching and learning.Find out more about Compass on our website - levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesNon-profit Organizations and Primary and Secondary EducationReferrals increase your chances of interviewing at Compass Education by 2xGet notified about new Customer Success Executive jobs in Hawthorn, Victoria, Australia.Southbank, Victoria, Australia 2 weeks agoScoresby, Victoria, Australia 11 hours agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 week agoCustomer Service Manager National TeamMelbourne, Victoria, Australia 5 days agoCustomer Service & Administration ManagerMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$100,000.00-A$100,000.00 1 week agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 3 days agoFootscray, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 15 hours agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 14 hours agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoKeysborough, Victoria, Australia 5 days agoSouth Melbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 15 hours agoSite Service Supervisor Rowville, VictoriaKeysborough, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoLaverton North, Victoria, Australia 1 week agoMelbourne Airport, Victoria, Australia 5 days agoChadstone, Victoria, Australia 6 days agoMaribyrnong, Victoria, Australia 4 days agoMelbourne, Victoria, Australia A$70,000.00-A$75,000.00 1 week agoCustomer Service Supervisor - Westfield Fountain GateCremorne, Victoria, Australia 2 weeks agoDocklands, Victoria, Australia 1 week agoWere unlocking community knowledge in a new way. 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