Job Title

3 days ago Be among the first 25 applicantsDirect message the job poster from Delta Therapy DogsGeneral Manager - Purpose Realisation at Delta Therapy DogsAre you passionate about people and dogs?Do you love creating meaningful experiences for volunteers who make a difference every day?Come join our amazing team and help us enhance the volunteer journey at Delta Therapy Dogs.Are you passionate about people and dogs?Do you love creating meaningful experiences for volunteers who make a difference every day?Come join our amazing team and help us enhance the volunteer journey at Delta Therapy Dogs.ABOUT THE ROLEThe Volunteer Experience Manager is responsible for overseeing and continuously improving a best practice end-to-end volunteer experience at Delta from recruitment and onboarding through to engagement, recognition and retention.You will lead a small team and work closely with Deltas General Manager Purpose Realisation, to ensure volunteers feel valued, supported and aligned with Deltas purpose. You''ll champion volunteer voices, ensure compliance, and build systems that help our volunteers thrive.As this is a newly created team, you will initially be required to roll up your sleeves and take a hands-on approach while we grow the capacity of this function. A fair portion of the role therefore will be dedicated to reviewing Volunteer Application forms, conducting volunteer interviews, following up reference checks and supporting volunteers to move through our recruitment processes.Other responsibilities of the role, which will grow proportionally with the capacity within the team, include:Overseeing the implementation of volunteer recruitment and on-boarding processesDeveloping and contributing to volunteer acquisition assets and marcommsLeading volunteer recognition and communications activitiesManaging volunteer-related data and compliance systemsSupporting the volunteer experience team and other staff to deliver exceptional volunteer experiencesLocation:Flexible within the greater Sydney area (work from home), with a requirement to travel to Sydney CBD at least once a month.Equipment requirements:Laptop, phone and printer will be supplied, however a safe home office set-up is required. Unrestricted drivers licence and own fully insured vehicle required (noting allowances are payable for work related travel).Travel Requirements:While there will be limited travel as part of the role, in future years there may be necessity to travel around Sydney, or to other regions/states, a few times a year.Hours:Permanent full-time 37.5hrs a week.Remuneration:$95,000 + super + salary packaging available. Please note that the salary is fixed and not subject to negotiation.ABOUT YOUWe are looking for a compassionate and results-driven person who understands how to support and empower volunteers. Youre a natural communicator, an inclusive leader, and someone who thrives in a purpose-driven team.Key essential criteria (must be addressed in your application):Demonstrated experience managing volunteer or membership programsA passion for our purpose, and a commitment to positive rewards-based methods of animal training.Proven ability to thrive in a fully remote work environmentProven to be a results-oriented self-starter who enjoys achieving targetsStrong people management, leadership and interpersonal skillsExcellent written and verbal communication skillsCommitment to safeguarding vulnerable peopleDesirable criteria (relevant criteria should be addressed in your application):Experience in a not-for-profit, charity or volunteer-led organisationFamiliarity with therapy dog programs or animal-assisted servicesProficiency with communication and database platforms (e.g., Mailchimp, CRM, Canva)Awareness of compliance requirements when working with a volunteer workforceQualifications in volunteer management, community development, or similar fieldsABOUT DELTA THERAPY DOGSDelta Therapy Dogs is a national for-purpose organisation whose purpose is to help animals and people bring joy to each other. Our Therapy Dog Teams visit hospitals, aged care facilities, mental health services, and other community settings to support people facing physical, emotional or mental health challenges.At the core of our work is the human-animal bond. We promote and teach humane, evidence-based methods of dog training and believe that dogs and humans benefit most when their welfare and wellbeing are equally considered.Deltas work is driven by the values of integrity, supportiveness, accountability, and purpose. Our organisational DNA is shaped by reflective practice, customer centricity, best practice, operational excellence, and positive reinforcement.We are an Equal Opportunity Employer and strongly encourage applications from people of all backgrounds, including First Nations peoples, people with disability, culturally and linguistically diverse candidates, and LGBTQIA+ communities.Our organisation is committed to protecting vulnerable people including but not limited to children, young people and vulnerable adults from harm. We require all employees to undergo screening processes, including a National Police Check and Working with Children Check (or state equivalent), prior to appointment.To learn more visit: www.deltatherapydogs.org.auTo apply visit: levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionBusiness Development and SalesIndustriesNon-profit OrganizationsReferrals increase your chances of interviewing at Delta Therapy Dogs by 2xGet notified about new Experience Manager jobs in Sydney, New South Wales, Australia.Director Customer Integration & DeliverySydney, New South Wales, Australia 21 hours agoLead Client Solutions Manager, Marketing SolutionsSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia A$180,000.00-A$180,000.00 2 weeks agoClient Solutions Manager, eCommerce, ANZSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoDigital Performance & Optimisation Senior ManagerSydney, New South Wales, Australia 4 weeks agoNorth Sydney, New South Wales, Australia 5 days agoHaymarket, New South Wales, Australia 1 month agoMillers Point, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 hours agoSydney, New South Wales, Australia 3 weeks agoAssistant Manager | Sydney (multiple locations)Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 5 days agoMosman, New South Wales, Australia 3 months agoASSOCIATE MANAGER, TECHNICAL CUSTOMER SUCCESSSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 4 days agoManager - Customer Success - Energy / Power Transition- Data / Research SaaSSydney, New South Wales, Australia 5 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr