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Bunnings Perth, Western Australia, Australia3 days ago Be among the first 25 applicantsJoin us and experience Bunnings from the other side of the counter!Whats in it for you when youre part of our team:Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a fewFree standard OnePass membershipAccess to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave12 weeks paid parental leave, regardless of genderFun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunitiesWere genuinely invested in your career and no matter where you start with us, that pathway is yours to buildAbout The RoleThe Customer Support Team Member will report to the Customer Support Team Leader and will be responsible for providing best service, guidance, and support.An ideal candidate will create a positive customer experience to retail customers throughout their online purchasing experience via the Bunnings website and will focus on its continual improvement by promptly identifying and resolving arising issues.This role will liaise with a range of stakeholders to ensure a smooth service experience for all customer groups using the Bunnings digital platform.What''s InvolvedManage Online Special Orders referred directly from customers via the Bunnings website, in-store and over the phone.Manage orders post-sale including supplier follow up, customer service, order fulfillment and deliveryBuild strong supplier, customer, and stakeholder relationshipsDevelop an extensive understanding of product sourcing and pricing.Well-rounded understanding of all digital offers to support a positive Customer ExperienceFocus on first-point resolution of customer enquiriesFocus on risk mitigation and expedited escalation of issues to relevant stakeholdersAnswering inbound calls from a range of stakeholders with a genuine interest to assistMaking outbound calls to suppliers and customers related to online ordersReviewing reporting for process improvementImplement and support the effective use of internal processes and systemsCross functionality of tasks across the wider Team Info and Help Contact CentreTo Be Successful In This Role You Will NeedExposure to Call Logging Software (advantageous)Product knowledge specific to special orders range (advantageous)Sound interpersonal skills along with the ability to communicate with various internal and external stakeholders.Time and priority management skills, ability to work to deadlinesA passion for customer service and a friendly and helpful mannerConfident in the use of PCs and basic knowledge of Microsoft OfficeThe ability to manage enquiries via the following channels: Phones, email, social media and live chatThe ability to work a rotation roster including weekends.Youll be part of a workplace where youll feel like you belong.Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. If you have the experience, skills and a passion to grow but don''t necessarily nail every single point in the job description, please still apply. Contact us at jobs@bunnings.com.au and a member of the team will be in touch.About UsBunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. Were a major supplier to project builders, commercial tradespeople and the housing industry operating from a network of stores, trade centres, frame and truss sites and online.By joining our passionate and diverse team, youll have the opportunity to grow, develop, have fun and make a positive difference to our customers and the communities where we live and work. If youre ready to roll up your sleeves and build something great together, apply today.Please note if you are offered a role with us, background checks may be required. This can include police, employment and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesRetailReferrals increase your chances of interviewing at Bunnings by 2xGet notified about new Customer Support Specialist jobs in Perth, Western Australia, Australia.Perth, Western Australia, Australia 4 days agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 4 days agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 2 weeks agoPerth Airport, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 10 minutes agoPerth, Western Australia, Australia 6 days agoEast Victoria Park, Western Australia, Australia 2 weeks agoNorth Perth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 1 day agoOsborne Park, Western Australia, Australia 3 days agoPerth, Western Australia, Australia 5 months agoSubiaco, Western Australia, Australia 3 days agoSouth Perth, Western Australia, Australia 5 days agoPerth, Western Australia, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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