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3 days ago Be among the first 25 applicantsManpower Australia (Professional, Industrial, Safesearch) provided pay rangeThis range is provided by Manpower Australia (Professional, Industrial, Safesearch). Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$34.00/hr - A$35.00/hrJob Title: Customer Service RepresentativeSalary: $34.58 per hourLocation: National Drive, Dandenong South (brand new facility)Hours: 9:00 AM - 5:00 PM, Monday to Friday (37.5 hours per week)Role OverviewJob Title: Customer Service RepresentativeSalary: $34.58 per hourLocation: National Drive, Dandenong South (brand new facility)Hours: 9:00 AM - 5:00 PM, Monday to Friday (37.5 hours per week)Role OverviewWe are seeking an experienced Customer Service Representative to join our team in a dynamic corporate environment. This role involves providing excellent customer service support to both internal and external clients, managing inquiries across multiple channels, and collaborating closely with team members to deliver timely and effective solutions.Key ResponsibilitiesHandle incoming and outgoing customer calls and emails promptly and professionallyRespond to customer inquiries within 24 hours and ensure timely follow-upAddress customer concerns, issues, and complaints with tact and diplomacyOrganise, file, and archive customer service documentation accuratelyEscalate product quality or service issues to the relevant internal teamsWork towards meeting and exceeding key performance metricsComply with company policies, quality standards, and procedural requirementsRequired Skills and ExperienceMinimum 3 years of corporate or departmental customer service experience handling multiple communication channels (phone, email, etc.)Experience with SAP or other ERP systems is essentialStrong typing skills with accuracy and proficiency in Microsoft Office (Word, Excel, Outlook)Excellent verbal and written communication skills, including active listening and problem-solving abilitiesAbility to handle challenging customers calmly and professionallyHigh attention to detail and ability to learn complex product informationAustralian citizen, permanent resident, or holding Protection/Asylum statusPersonal AttributesReliable, self-motivated, and able to work independently or as part of a teamStrong organisational skills with the ability to manage multiple tasks simultaneouslyFocused, driven, and committed to delivering exceptional customer serviceIf you meet the above criteria and are looking for a stable, rewarding opportunity to grow your customer service career, we encourage you to apply.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesManufacturingReferrals increase your chances of interviewing at Manpower Australia (Professional, Industrial, Safesearch) by 2xGet notified about new Customer Service Representative jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 1 week agoCustomer Service Consultant - Inbound callsMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoSouthbank, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 days agoMulgrave, Victoria, Australia 3 weeks agoBayswater, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 1 week agoPort Melbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$74,360.00-A$74,360.00 6 days agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 month agoMelbourne Airport, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 5 days agoKeilor East, Victoria, Australia 5 days agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 hour agoHawthorn, Victoria, Australia 2 hours agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 week agoSouthbank, Victoria, Australia 1 week agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 2 months agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr