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Job Category: Banking and Financial ServicesThrough the merger of Bank Australia and Qudos Bank were creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, were building on the strong foundations of our history and shared values as we bring together the best of both banks.The Customer Service Consultant is accountable for maintaining sales and service to a level where profits and customer satisfaction are maximised and for contributing to the successful operation of the Customer Division.In this role, you will deliver professional and quality service and assist customers with their personal finance solutions in accordance with standards of performance determined by Bank Australia.We have big plans to become Australias most trusted bank and a leading purpose-driven business.As a certified B Corp, were part of a global business community who meet the highest social and environmental standards, putting purpose over profit.Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.We offer flexible working options, competitive salary and 13% super.Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.We care for a conservation reserve where we work with key partner organisations to protect threatened species and involve staff in conservation.What you will be doingContribute to Branch and Group targets to support Customer Division goalsProvide professional, efficient, and friendly service per service standardsBuild long-term, mutually beneficial relationships with customersPromote financial products and services to achieve quality outcomes and KPIsRefer insurance enquiries to Allianz or Honey; assist with daily banking needsRefer lending enquiries to specialist teamsManage and reconcile cash float daily, report discrepancies immediatelyOpen new accounts following procedures and legal requirementsProcess transactions and update customer/account detailsParticipate in training and stay updated on emergency proceduresMaintain high standards of personal and branch presentationShare feedback to improve products and servicesSupport and train team members as requiredRepresent Bank Australia positively in line with its valuesPerform other duties within role scope as directed.What you will bringProven ability to cross-sell financial productsStrong communication, listening, and interpersonal skillsEmpathy towards customers financial situationsBasic problem-solving abilityProfessional presentation and conductTeam player with quick rapport-building skillsCustomer service and cash handling experienceAbility to prioritise tasks and work under pressureSelf-motivated and proactive attitudeConfident PC and technology skillsExperience in financial services (preferred)Minimum Year 12 education or equivalentCommitment to Bank Australias purpose, aspiration, values and brand as well as the B Corp ethos.By submitting an application you agree to Bank Australias Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment. #J-18808-Ljbffr