Job Title

Join to apply for the Enterprise Customer Success Manager role at SemperisJoin to apply for the Enterprise Customer Success Manager role at SemperisSemperis focuses on creating an employee experience that is aligned with our visionbeing a Force for Good starting with being a good workplace. Semperis is recognized as one of Americas Fastest-Growing Cybersecurity Companies on the Inc. 5000 List, a DUNS 100 top Start Up to work for and Inc. Best Workplace for multiple years. With teams around the world, youll be working alongside top global talent in Cybersecurity and Identity Access Management.If you are a purpose-driven person who always sees the glass as half full, seizes opportunities, and has an urge to learn and develop your skillswed love to meet you.What We Are Looking ForSemperis is looking for a passionate and results-driven Enterprise Customer Success Manager, based in the Australia to join our team.What You Will Be DoingAs a Customer Success Manager at Semperis, you will ensure your customers'' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis.Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSMs strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions.You Will Be Responsible ForDesign a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals.You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets.Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our clients needs.Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers'' operations.Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc.Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.)Identify potential customer references and assist with development of customer case studiesGain and maintain an understanding of Semperis technology, products, and servicesIn addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS programWhat You Will Bring To The Table5+ years experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company.Aptitude and drive to develop and maintain an essential understanding of Semperis solutions and related Microsoft technologies including Active Directory and EntraYears of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussionsAbility to understand and explain technical cybersecurity dataExcellent communication and project management skillsProactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they areIntellectually curious; driven to expand the cybersecurity domain and professional expertiseResponsive and adaptive to changing situationsGenuine desire to work with customers.Bonus PointsExperience with SFDC, and Active DirectorySemperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our officesor where the job description specifies a required locationwill follow our hybrid work model. This includes working onsite three days per week and remotely the remaining days.Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics.Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesComputer and Network SecurityReferrals increase your chances of interviewing at Semperis by 2xSign in to set job alerts for Customer Success Manager roles.Sydney, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoRemote Executive Level Relationship Manager/ Customer Success ManagerCaringbah, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoCustomer Success Manager, Korean SpeakingSenior Creative Content Marketing ManagerSydney, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 1 hour agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 hours agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 day agoEcommerce Marketing Manager (Sponsored Ads & DSP ) (Contract)Sydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 2 weeks agoSenior Regional Paid Search Marketing Manager | APACEnterprise Implementation & Success ManagerSydney, New South Wales, Australia 5 months agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 10 hours agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoKey Account Manager, Neuroscience - NSW (North West)Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr