Job Title

Job SummaryAs a Customer Success Manager (CSM) at NetApp, your primary focus will be on delivering exceptional customer experiences and ensuring the achievement of business outcomes for our valued clients. By driving deep value realization, fostering strong product adoption, and promoting overall customer retention, you will play a crucial role in establishing NetApp as a trusted partner in their successKey ResponsibilitiesEstablish and nurture strong relationships with customers, serving as a trusted advisor and advocate throughout their NetApp journeyFacilitate smooth onboarding activities, collaborating with customers to create a success plan tailored to their needsPerform monthly health checks with customers to address challenges, identify areas for improvement, and assess product adoptionEngage customers proactively using data insights to monitor adoption and/or utilization, guiding them toward greater successKeep track of the customer''s assets and services while identifying/qualifying opportunities for expansion, replacement, or optimizationWork closely with Sales, Support, and other technical teams to ensure excellent customer experience and to drive the customer success strategy with the wider account teamCollaborate with Field Sales and Renewal Specialists to design success plans to maximize valueEnhance our processes and playbooks to continually improve their quality, effectiveness, and efficiency by developing and sharing best practices with the teamWhat do you bring to the table?Partner with Sales to translate customer purchase criteria into successful product adoptionEngage customers to understand their business needs and ensure NetApp meets themMaintain customer engagement and support throughout their product lifecycle journeyIdentify and pursue opportunities for expanding NetApp''s portfolio in customer accountsExceptional problem-solving, negotiation, and organizational skillsAbility to prioritize and manage multiple tasks and activities simultaneouslyStrong understanding of IT & Data infrastructure (On-premises & Cloud)Competent in data storage, integrated data services, and cloud operationsKey QualificationsBachelor''s degree required with at least 5 years of B2B customer-facing experience (e.g., Customer Success, Customer Support, Account Management)Strong communication skills and emotional intelligence (EQ) to build relationships and effectively address customer challengesTrack record of success in fast-paced and dynamic environments, capable of handling multiple tasks and adapting to changing requirementsTechnical proficiency in IT & Data Storage, to understand customer needs and leverage product capabilities or internal resources to meet those needsDemonstrated ability to cultivate valuable and outcome-oriented customer relationshipsAbility to work independently and collaboratively with internal and external teamsSkilled in data analysis, providing actionable insights and making recommendationsCSM Certification, and experience working with Gainsight and Salesforce, is a plusAt NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.Equal Opportunity Employer:NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.Why NetApp?We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer''s unique needs with a combination of fresh thinking and proven approaches.We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.If you want to help us build knowledge and solve big problems, let''s talk. #J-18808-Ljbffr