Job Title

Operations Team Leader - Customers - Light RailJoin to apply for the Operations Team Leader - Customers - Light Rail role at Transdev Australia & New ZealandOperations Team Leader - Customers - Light Rail3 days ago Be among the first 25 applicantsJoin to apply for the Operations Team Leader - Customers - Light Rail role at Transdev Australia & New ZealandGet AI-powered advice on this job and more exclusive features.Create a customer-focused, safe and engaged workforceLead a team of Customer Service Officers & Authorised OfficersBe a champion of fare compliance across Sydney & Parramatta Light RailCreate a customer-focused, safe and engaged workforceLead a team of Customer Service Officers & Authorised OfficersBe a champion of fare compliance across Sydney & Parramatta Light RailAbout TransdevAt Transdev, we believe public transport plays an important part in how a city comes to life. Our day to day work influences our families, friends and future generations where they live, work and play. Whatever your role is at Transdev, you contribute to improving the mobility of our customers, and the positive impact this can have on their lives, their community and our environment; and thats why we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve.The roleWe are recruiting two Operations Team Leaders who will lead our teams of Customer Service Officers and Authorised Officers, working across the Inner West, Sydney CBD and Parramatta Networks. As part of the wider operations management team, you will bring your well-developed leadership skills and be passionate about managing performance. The role will include managing customer service during regular operations, planned shutdowns, unplanned disruption and for people using light rail to travel to special events. Youll also manage fare compliance activities, including deployments, technology issues and maintaining awareness of trend and emerging issues.What You BringYoull thrive in a dynamic environment where youll split your time across three depots (Randwick, Pyrmont and Camellia) and also enjoy being hands-on and on the ground with the teams you manage. The role will require attendance at special events approximately once per month, to maintain a connection to service delivery and support teams on the ground. We are looking for someone passionate about all aspects of customer experience, from regular commuting, to minimizing the impact of disruptions and to making the light rail a special part of special events. Youll appreciate the importance of fare compliance as a public responsibility, and be committed to using the resources available to intelligently lead enforcement activities.The Benefits For YouIn return, we offer competitive pay and benefits and a positive culture that embraces diversity and employee feedback. We genuinely invest in our people and the work you carry out at Transdev touches the lives of your family, friends and future generations alike. Working in a growing, global business will provide diverse career experiences for you to make your mark, push boundaries and reach your maximum potential.Our full list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180 can be seen on our Work180 pageOur Values and beliefsThe work we carry out at Transdev touches the lives of our families, friends and future generations alike. Contributing to our growing, global business means you can make your mark, push boundaries and reach your maximum potential. As an equal opportunity employer, we are committed to reflecting the diversity of the communities we serve. We support applications from people representing all diversity groups and ages such as Aboriginal and Torres Strait Islander, Lesbian Gay Bisexual Trans and/or Intersex ( LGBTI), veterans, people with disabilities, religious beliefs, and ethnicity.Our recruitment processWe have an uncompromising attitude to the safety of our employees, client and customers so our recruitment process may include medicals, drug & alcohol testing, police checks, licence checks and right to work checks. By submitting your personal information to Transdev you consent to such information being collected, held, used and disclosed in accordance with our Privacy Policy.Interested?If you''re as passionate about delivering unparalleled service as we are then click the Apply now button to go to our Transdev careers website and complete your application form online.Dont tick all the boxes?, Transdev is committed to a workplace as diverse as the community we serve and we encourage all applicants to applySeniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingReferrals increase your chances of interviewing at Transdev Australia & New Zealand by 2xGet notified about new Operations Team Lead jobs in Sydney, New South Wales, Australia.Operations Team Leader - Existing BusinessOperations Shift Manager, Amazon LogisticsEastern Creek, New South Wales, Australia 2 weeks agoOperations Team Leader (New Business & Suspense - Priority Service)Sydney, New South Wales, Australia 1 day agoOperation Shift Manager, Delivery OperationsZetland, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 months agoSenior Ecommerce Operations Manager & Chief of Staff (Remote)Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia A$120,000.00-A$145,000.00 1 day agoParramatta, New South Wales, Australia 1 week agoSydney, New South Wales, Australia A$140,000.00-A$150,000.00 2 days agoSydney, New South Wales, Australia 2 weeks agoOperations Manager, AU (6-month contract)Eastern Creek, New South Wales, Australia 4 days agoYennora, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 4 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr