Job Title

Corporate Services | Client Solutions | Sydney, Melbourne, PerthPermanent, full-timeposition that can be based in our Perth, Melbourne or SydneyofficeHybrid working; WFH andfrom modern, open plan offices. We will provide you withWFH IT equipment plus reimbursement of up to $500 foradditional equipmentReward and recognition,including competitive remuneration and careerprogressionLearning and careerdevelopment programs for all roles and levelsFlexible leave optionsand up to 26 weeks paid parental leaveFree daily breakfast,office drinks and social eventsGenuine commitment tohealth and wellbeing, pro bono and community, and diversity andinclusion across our firmWe have an opportunity for aLegal Operations Support Analyst to join our Client Solutions team,based in Perth, Melbourne or Sydney.This role is full-time. If youare located in Perth, you will work normal business hours. If youare located in Melbourne or Sydney, your hours will be from 11:30amto 7:30pm AEST Monday through to Friday, in order for you to beable to support our Perth partners and employees with the use ofSmarter Law systems, including our case management platform,Sharedo.The Client Solutions sectionsits within Corporate Services and has approximately thirteenemployees nationally. The team drives our Smarter Law program, andthe teams work encompasses various initiatives and servicesaimed at improving client relationships and delivering innovativeand outstanding legal solutions. The team is comprised of legaloperations professionals and technologists.This role will support keyClient Solutions activities, whilst building knowledge,understanding and skills in the Legal Operations environment. Inaddition to helping provide Helpdesk Support, you will be immersedin operational activities such as business analysis, developmentlifecycle, low code development, ideation activities and gaining anunderstanding in how to turn ideas into reality.You will be responsiblefor:working across the ClientSolutions team to assist with the co-ordination of teammeetings and workshops;assisting the ClientSolutions Director and Managers on Smarter Law initiativesincluding pre-work, analysis and documentation;administering andsupporting the internal and external use of the firmssystems, providing training and demos wherenecessary;ensuring our knowledgebank is current and up to date;supporting the deliveryof Smarter Law focused presentations and workshops within thefirm;maintaining andmonitoring prototypes and deliverable apps on low-codeplatforms;co-ordinating updates andpublishing of the smarter law documentation, projects and plans(centrally and with the groups);being a point of contactfor general queries relating to Smarter Law; andassisting with thepreparation for and facilitation of internal workshops andhack-a-thons.AboutyouYou will ideally have thefollowing skills and experience:a keen interest ininnovation, automation and legal operations, with a passion fordoing things differently;an enthusiasm forlearning new concepts and techniques to supplement your legalor technology skills;an interest in, andexperience building, communities around Legal Operations orTechnology Helpdesk Support;a strong focus onaccuracy and attention to detail;a self-starter able torun alongside a busy team picking up work to ensure tightdeadlines are met;the ability to workautonomously and time-manage according to setpriorities;resilience andperseverance in the face of an industry that resistschange;a collaborative teamplayer with excellent communication and interpersonalskills;exposure or experiencewith automated systems such as workflow, decision trees, docautomation are advantageous but not mandatory; andexperience with JiraHelpdesk or legal environment is desirable.AboutusHall & Wilcox is a leadingindependent Australian law firm. We deliver outstanding legalservices to corporate, public sector and private clients, bothAustralian-based and those offshore doing business in Australia.Our purpose is to enable our clients, our people and ourcommunities to thrive.Some of our recent awards andcitations include:Best Australian Law Firm(>$200m revenue) at the 2025 Client ChoiceAwardsRanked 7 th inthe Lawyers Weekly Top 25 Attraction Firms for 2024 and2025Law Firm of the Year atthe 2023 Lawyers Weekly Australian Law AwardsWorkplace Gender EqualityAgency (WGEA) Employer of Choice for Gender Equality (EOCGE)citation holder since 2018We are known for having agreat culture that is warm and welcoming, progressive, inclusiveand supportive, and that is underpinned by our enduring values -known asHallmarks .We are also renowned for ourSmarter Law approach.SmarterLaw means we look beyond the status quo to thinkdifferently and find solutions. Smarter Law includes enablingtechnology, challenging business models, innovative pricing andcreative resourcing.We are a firm of the future.We offer our people interesting and challenging work, and access togreat clients. To learn more about HW visit ourwebsite.ApplynowLets connect. Clickapply to submit your application.At Hall & Wilcox, we arecommitted to creating and maintaining a workplace that activelyseeks to include, welcome and value unique contributions of allpeople. We encourage applications from candidates of all culturalbackgrounds (including First Nations), age, abilities, sexualorientation and gender identities.We are also committed tosupporting candidates with disability so that every candidate isoffered a fair, equitable and supportive recruitment experience. Ifyou require any adjustments or support to complete yourapplication, or if you have any questions, please contact KimChalmers, Senior Talent Acquisition Advisor, Kim.Chalmers@hallandwilcox.com.au for a confidential discussion.This vacancy is being manageddirectly by the HW Talent Acquisition / People & Culture team.We will contact our preferred agency partners should we require anyassistance. #J-18808-Ljbffr