Job Title

Customer Success ManagerDirect message the job poster from Agora REWe''re Agora, an early-stage Fintech startup based in Tel Aviv , New York and Australia, on a mission to revolutionise the way Real Estate firms and investors manage their capital. Our Investment Management software helps companies raise and preserve more capital by automating their back-office operations, increasing their investors'' satisfaction, and providing them with advanced tools for better marketing efforts.As a CSM at Agora, you must thrive in a team-focused work environment, while always bringing your own thoughts and ideas to the table. This role is designed to fit those who possess strong charisma and professionalism.About the role:Build and nurture strong relationships with our clients to understand their needs and ensure their successEmpower customers to connect their goals and challengesTake ownership of new accounts and manage their onboarding, teaching them how to use the platform, and technology.Build, own, and execute client success and engagement plansSpearhead internal cross-functional improvement projectsRepresent voice of the customer and influence product development roadmapBe the main point of contact for your clients inquiriesGet on calls with clients according to their subscription and needs (weekly, monthly, bi-monthly)Maintain a high level of product proficiency to guide clients on the best uses of our product. Fully understand the features and limitations of Agoras array of products and provide innovative and creative solutions even when clients havent asked for them.Requirements:At least two (2) years of experience in B2B SaaS as a customer success ManagerSuperb written and verbal communication skillsStrong customer-facing and presentation skills with the ability to establish credibility with executivesWillingness to work flexible hours a few times a week (to overlap with IL and US Market)Proficient at building online onboarding & ongoing processesBeing part of a small team in a newly launched market, you will also support our local sales team with prospect outreach and lead generationAbility to take initiative and adaptPositive attitude, empathy, and high energyHybrid work environment (3 days in office, 2 days at home)Experience working with international clients is a plusReal Estate experience is a bonus"Agora Software is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer Service and SalesIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Agora RE by 2xSign in to set job alerts for Customer Success Manager roles.Sydney, New South Wales, Australia 2 weeks agoSenior Customer Success Manager, Sales SolutionsSydney, New South Wales, Australia 7 hours agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, AustraliaA$70,000.00-A$75,000.001 month agoSydney, New South Wales, Australia 6 months agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 16 hours agoPyrmont, New South Wales, Australia 1 month agoNorth Sydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 1 day agoSenior Customer Success Manager, Public SectorSydney, New South Wales, Australia 5 days agoMillers Point, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, AustraliaA$100,000.00-A$130,000.003 weeks agoSydney, New South Wales, Australia 7 hours agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoCustomer Success Manager - 100% remote - APACSydney, New South Wales, Australia 16 hours agoMillers Point, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 6 hours agoCustomer Success Manager II, Scale (FTC)Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 months agoIngleburn, New South Wales, Australia 2 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr