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Remote Seasonal Customer Experience SpecialistJoin to apply for the Remote Seasonal Customer Experience Specialist role at Signet JewelersRemote Seasonal Customer Experience SpecialistJoin to apply for the Remote Seasonal Customer Experience Specialist role at Signet JewelersGet AI-powered advice on this job and more exclusive features.We have many opportunities available on our other career site pages. Click here to link to our careers page!Signet Jewelers is the world''s largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People and the love their actions inspire are what drive us. Were not only proud of the love we inspire outside our walls, were especially proud of the diversity, inclusion and equity were inspiring inside. There are dynamic career paths awaiting you rewarding opportunities to impact the lives of others and inspire love. Join us!Join Our World Class Team as a REMOTE Full-Time - Seasonal Customer Experience Specialist!Now Hiring - August 2025 New Hire Class!Were looking for passionate individuals with open availability (days, evenings, nights, weekends) to join our team!About UsSignet Jewelers is the worlds #1 specialty jewelry retailer, known for our People First approach. Were all about world class customer service, continuous learning, and empowering our team members at every level.The RoleAs a Customer Experience Specialist, youll be the first point of contact for our customers by phone, delivering exceptional service and keeping our brandsKay, Jared, Zales, Peoples, and Banterour customers jeweler of choice!ResponsibilitiesAnswer customer calls with professionalism, courtesy, thankful for the opportunity to address your customers question or concernProvide exceptional, personalized support by quickly providing resolutions that are personalized to your unique customerKeep accurate records of customer interactions and transactionsMultitask by documenting and researching while engaging with customers during the call to drive the interaction towards an efficient resolutionExceed your customers expectations through your phone etiquette, always representing the company in a positive lightExceed expectations in production, call efficiency, schedule adherence, and communication qualityHandle escalated concerns with empathy and professionalism, keeping your cool under pressureQualificationsExperience in customer service or client supportStrong communication skills, especially over the phoneAbility to handle multiple tasks efficiently while maintaining attention to detailFamiliarity with data entry processes and office software is a plusMultilingual skills are a plus for serving a diverse customer baseAnalytical mindset to assess feedback and improve serviceComfortable with Microsoft Word, Excel, and basic mathWhy You''ll Love Joining Our TeamBe part of a diverse, welcoming culture that celebrates YOU!Well provide everything you need to shinestraight from homeEnjoy competitive starting pay of $16.50 per hour, seasonal overtime, employee discounts, and an optional medical benefits package through StrideBilingual? Earn extra pay with Spanish language proficiency! (Must be able to speak and write in both English and Spanish, and pass assessment)Kickstart your career with up to 6 weeks of paid training, plus ongoing learning and developmentExplore cross-training opportunities in different contact methods like chatKnow someone great? Refer them and earn a bonus when your referral completes 60 days of employment!Seasonal team member performance/attendance reviewed periodically for potential of permanent positionApply Today! Submit your resume to be considered. If selected, interviews will be held via Microsoft Teams (camera-on, recorded for quality). Make sure Teams is installed on your device. Further details will be shared once your interview is scheduled. We look forward to connecting with you!Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesRetailReferrals increase your chances of interviewing at Signet Jewelers by 2xGet notified about new Customer Experience Specialist jobs in Greater Cleveland.Remote Bilingual Seasonal Customer Experience SpecialistField Senior Claims Representative - Eastern/Central PennsylvaniaSr. Neurology Account Specialist - (Cleveland NE, OH)Beachwood, OH $141,000.03-$206,800.05 4 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr