Job Title

Remote Service Engineer - DXRApply locations SydneyTime type Full timePosted on Posted 2 Days AgoEnd Date: July 5, 2025 (12 days left to apply)Job requisition id 554928Job TitleRemote Service Engineer - DXRJob DescriptionPhilips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025. We strive to make the world healthier and more sustainable through innovation across Imaging, Information, and Monitoring systems.Your opportunityWe are seeking a Remote Service Engineer specialized in Digital Xray (DXR), reporting to the Service Delivery Team Leader. This role focuses on delivering advanced technical support to our customers, ensuring a superior experience daily.You will provide high-touch interactions, offering first-line technical support for product and service inquiries, problems, and requests, adopting a First Time Right approach.You will collaborate with Technical Support, Technology, and Service teams to remove barriers and ensure an exceptional customer experience. The role may include both remote and in-field service.Main responsibilities include:Manage inbound customer calls, remotely access systems, and perform initial diagnosis of DXR devices.Create cases, verify contract entitlements.Proactively monitor systems to achieve zero downtime.Schedule on-site visits if remote diagnosis is insufficient and order parts to enable first-time fixes.Confirm parts availability, process orders, and update field engineers on delivery status.Keep customers informed of next steps and delays.Escalate technical issues and support in-field engineers with technical knowledge during handover.Identify opportunities to improve customer experience.Support other Service Delivery teams to ensure consistent positive customer interactions.QualificationsDegree in Biomedical or Engineering, with experience in medical devices preferred.Experience in maintenance and troubleshooting of complex DXR systems; field experience is required.Strong customer service orientation, excellent communication skills.Proficient in IT and Microsoft products.Proactive problem ownership.Ability to work under pressure with attention to detail.Working at Philips is more than a job. Its a calling to create a healthier society through meaningful work, aiming to improve 2.5 billion lives annually with innovative solutions across the health continuum. Our people experience unexpected moments where their lives and careers come together meaningfully.Philips is an equal opportunity employer committed to an inclusive workforce. Your application will be assessed fairly, regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.We support our commitment through our Reconciliation Action Plan and employee resource groups, encouraging applications from diverse backgrounds, including Aboriginal and Torres Strait Islander, Mori, and Pacific Peoples.If you need assistance during your application process due to accessibility reasons, we will accommodate upon request. #J-18808-Ljbffr