Job Title

What youll doAs an Operations Agent working within our Query Channel team, you will be responsible for answering queries from customers, drivers, and staff to ensure we exceed our clients expectations on service inquiries and last mile deliveries, always striving to make every customer experience outstanding.As the first point of contact for our Special Services courier fleet, you will be responsible for answering queries via phone and email and assisting the Time Critical operations team to achieve an efficient, timely, and cost-effective model.Provide prompt resolution of customer service inquiries by telephone and emailUtilize transport systems/tools to book jobs and resolve queriesInvestigate, track, & monitor jobs to ensure service levels are metCreate an open, transparent communication channel in all dealings while maintaining integrityGive direct observation and feedback to managementWhat youll bring to the teamGood customer service skills with excellent verbal and written communication skillsHigh accuracy and strong attention to detailAbility to work in a fast-paced, high-pressure environmentAbility to work autonomously as well as in a teamKnowledge of freight management system procedures, scanning, and compliance requirementsBasic geographical knowledge of Sydney metropolitan areasAbility to review driver current jobs to ensure timely delivery windows are metLiaise with Despatch operators to assist major customers with their needsFederal Express Corporation is an Equal Opportunity Employer including Vets/Disability.Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.Applicants have rights under Federal Employment Laws:Know Your RightsPay TransparencyFamily and Medical Leave Act (FMLA)Employee Polygraph Protection ActE-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services E-Verify program (for U.S. applicants and employees only). Please click below to learn more about the E-Verify program:E-Verify Notice (bilingual)Right to Work Notice (English) / (Spanish) #J-18808-Ljbffr