Job Title

Online Community & Relationship CoordinatorAdd expected salary to your profile for insightsSolidteknics is a proudly Australian company designing and manufacturing world-leading, innovative cookware and kitchen tools. With a passionate and engaged community behind us, we believe in transparent communication, outstanding customer service, and fostering lasting relationships with the people who use and support our products.Position OverviewWere looking for a proactive and passionate Community & Relationship Coordinator to support customer service operations while leading community communication across Solidteknics platforms. Youll be a key link between our brand and our loyal customer base, answering questions, resolving issues, and keeping our vibrant communities informed and engaged.This role is part time/four days per week and perfect for someone who thrives in a fast-paced, purpose-driven environment and is passionate about genuine customer engagement, strong communication, and building lasting customer relationships.Key ResponsibilitiesCustomer SupportRespond to customer service queries via email, social media, and other channelsAssist with tracking orders, returns, and product-related questionsSupport the Senior Operations Coordinator with escalated issues when neededAssist with tracking orders, returns, and product-related questionsProcess returns, exchanges, and warranty claims in line with company policiesCommunity CommunicationMonitor, engage and respond with our online communities (e.g. Facebook Lovers Group, Kickstarter comments, Instagram)Gather and report on community feedback to relevant internal teamsFlag emerging issues or feedback themes from the community for internal reviewRelationship CoordinationHelp foster a strong relationship between the brand and its loyal supportersCoordinate responses to reviews, testimonials, and community contributionsInternal CollaborationWork closely with all departments to ensure accurate and timely communicationAssist with content for FAQs, knowledge bases, and other support documentationParticipate in weekly team meetings and contribute to continuous improvement initiativesOther ad hoc tasksSkills & AttributesStrong written and verbal communication skillsEmpathy and customer-first mindsetExcellent organisational and multitasking abilitiesConfidence in using digital tools such as Gmail workspace and Meta platforms.Desirable to have experience with Podium & KlayvioMinimum 3 years experience in a customer service &/or community-facing role is essentialExcellent organisational and multitasking abilitiesKnowledge of or enthusiasm for Australian-made products, cookware, or sustainable living is a bonusLove of food and cookingWhy Join Us?At Solidteknics, youll be part of a small but mighty team working to change the way people cook, for good. Our community is at the heart of everything we do, and this role gives you the opportunity to directly influence customer experience and deepen connections with thousands of supporters across Australia and beyond.How to apply: Along with your resume, please write a cover letter covering why you believe you would be a great fit and email to careers@solidteknics.comUnlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years'' experience do you have as a Relations Coordinator?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Featured jobMaroochydore, Sunshine Coast QLD1d agoWhat can I earn as a Relations Coordinator #J-18808-Ljbffr