Job Title

Add expected salary to your profile for insightsWe are currently seeking an Operations Manager with experience to develop, lead, and be willing to take the team on an exciting journey with you. You will be experienced, personable, organised, self-motivated and customer-focused.The Mercure Kakadu Crocodile Hotel is located in the flagship town of Jabiru, approximately 2.5 hours from Darwin. Jabiru is in an exciting period as it transitions from a ex-mining town to a Hospitality hub, in line with the Traditional Owners'' request.Kakadu itself is enigmatic. Spread across almost 20,000 km2, it offers a diverse and enchanting variety of landscapes. Home to two UNESCO World Heritage Listings, Kakadu is famous for its deep connection to culture, proudly celebrating being the home to the oldest known culture in the world. And when youre not at work? You have nature''s greatest playground at your doorstep.The Role:Reporting to the property General Manager, you play a significant role in long-term planning, including driving initiatives geared toward operational excellence. This includes evaluating guest feedback and managing all front-of-house departments, including Front Office, Food and Beverage, and Housekeeping. You will also be responsible for setting departmental targets and objectives, work schedules, budgets, and policies and procedures so that all staff are up to date and aligned with company objectives.Key Attributes:Coordinate and manage the day-to-day operations of the hotel while maximising profitability and meeting customers needs.Oversee rostering for all departments, ensuring budget guidelines and resourcing needs are met.Coordinate and deliver all end-of-month reporting, and assist in preparing the quarterly board papers with key insights into performance and upcoming initiatives.Manage work, health and safety, including monthly meetings and maintaining the current auditing system.Plan and direct activities such as sales promotions, coordinating with other Department Managers as required.Excellent interpersonal skills, with a proactive and collaborative management style.Experience working across operations in a fast-paced, complex community environment.A passion for seeking positive outcomes for local indigenous communities, including the training and development of young community members.Experience working in and managing a venture operating under a community accord will be highly regarded.Attend to significant operational problems promptly, including customer complaints, enquiries, and requests. Practice positive problem-solving in all aspects of customer service.Why should you apply?We strongly believe our team is our biggest asset, and our Operations Manager is a driving force of our team engagement. Our team are proactively involved in decision-making and driving the hotel forward.In addition to the above, the successful candidate will receive heavily subsidised rent, meals, and access to a worldwide discounts program.If youre ready to make a change that will forever enrich your life, dont just dream about it, do it!How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years'' experience do you have as an operations manager?Do you have customer service experience?Do you have experience preparing work rosters?Have you worked in a role which requires a sound understanding of OH&S/WHS?How many years of people management experience do you have?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.What can I earn as an Operations Manager? #J-18808-Ljbffr